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Magento 2.1.6 CE "We Can't Place The Order" error #9455

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The-Krang opened this issue Apr 28, 2017 · 19 comments
Closed

Magento 2.1.6 CE "We Can't Place The Order" error #9455

The-Krang opened this issue Apr 28, 2017 · 19 comments
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@alena-marchenko
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bug report Component: Payment Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development

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@The-Krang
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The-Krang commented Apr 28, 2017 •
edited
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My setup:

2.0.7 CE was installed using Softaculous through CPanel from the web server. Using the Luma theme.

I upgraded from 2.0.7 CE to 2.1.6 CE under System > Web Setup Wizard > System Upgrade.

With PHP Version: 5.6.30, Apache and Linux Web server, phpMyAdmin version 4.0.10.18

Everything was working fine before the upgrade.

I have a success.phtml module that was disabled before the upgrade took place, and is still disabled.

The order success page is not displayed.

The site has only plain downloadable items, non-configurable, and all of them are In Stock and Enabled
.
PayPal Express Checkout is the only configured payment option, with the exact settings as before the upgrade.

PayPal Debug mode is on.

PayPal Skip Order Review Step = yes.

PayPal Payment Action = Sale

In sandbox mode in paypal, testing with a PayPal generated fake credit card number etc., with the site in developement mode.

The orders show up in the Admin at Sales > Orders, but are replaced by the most recent one. They will only increment beyond 000000132 if the order is placed in the Admin.

On the "Review Order" page, it says "We can't place the order.". Clicking the "Place Order" button at the bottom right of the page just shows the same page with the same error.

I have NOT made any changes to the database tables before or after the upgrade.

Your help and suggestions are much appreciated.

Steps to reproduce:

Add item(s) to the shopping cart.
Proceed to shopping cart page.
Proceed to checkout.
The customer logs into his/her account on my store.
Proceed to the payment page, select Pay With Paypal as payment option.
Press Continue to Paypal.
The customer is redirected to the Paypal page.
Enter payment and other information into PayPal's page.
Confirm the order with the "Pay Now" button.

Expected result:

The customer is redirected to order success page which has the order number.
The customer receives an order confirmation e-mail.

Actual result:

The customer is taken to the "Review Order" page, where it says in red letters, "We can't place the order.". Clicking the "Place Order" button at the bottom right of the page just shows the same page with the same error.

The order is recorded in Admin.
In the Admin > Sales > Orders > order number view, it reads, "Order # 000000132 (The order confirmation email is not sent)", "Order Status Suspected Fraud".

The main problem in the debug log appears to be:

main.CRITICAL: PayPal NVP gateway errors: A successful transaction has already
been completed for this token (#10415: Transaction refused because of an
invalid argument. See additional error messages for details). Correlation ID:
219dd382778ee. Version: 72.0. [] []
[2017-04-18 20:39:19] main.CRITICAL:
Exception message: PayPal gateway has rejected request. A successful
transaction has already been completed for this token (#10415: Transaction
refused because of an invalid argument.

The main problem in the system log appears to be:

main.CRITICAL: Exception message: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '000000132-1' for key 'SALES_ORDER_INCREMENT_ID_STORE_ID', query was: INSERT INTO `e_sales_order

Here are the debug and system logs:

Debug.txt
System.txt
@YPyltiai
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YPyltiai commented May 5, 2017

Hello @The-Krang,

Thank you for posting this. I've created an internal ticket to investigate the issue: MAGETWO-68949

@YPyltiai YPyltiai added 2.1.x Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development bug report Component: Payment labels May 5, 2017
@antoninobonumore
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We get the same identical issue

@s00071609
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Same here this issue has been there forever in magento 2. No fix yet or solution. DOes anyone know why this is being carried over from magento 2 to mangento 2.1.7?

magento-team pushed a commit that referenced this issue Jul 3, 2017
@isavchuk-magento
MAGETWO-68949: [Github] "We Can't Place The Order" error #9455
f954a91 
- Fixed the bug
- Added unit test
magento-team pushed a commit that referenced this issue Jul 3, 2017
@slavvka
Merge pull request #1260 from magento-south/PRS
4994418 
Issues fixed:
- MAGETWO-65422 Write default configs to shared configuration file by app:config:dump
- MAGETWO-69567 [Mainline] - Closing the image view window causes mini-cart to drop down
- MAGETWO-69607 Edition Specific BN-Codes for 2.2.x
- MAGETWO-68936 Billing Agreement page is not loaded if Vault enabled
- MAGETWO-57975 Impossible use ExtensionInterfaceFactory
- MAGETWO-69580 Unstable automated test Magento\Paypal\Test\TestCase\InContextExpressOnePageCheckoutTest failed on variation InContextExpressOnePageCheckoutTestVariation1
- MAGETWO-69110 Incorrect status for order placed within Authorize.net with Fraud Filters Triggered (Filter Actions = Process as normal and report filter(s) triggered)
- MAGETWO-68949 [Github] "We Can't Place The Order" error #9455
- MAGETWO-69112 No request sent to Authorize.net after reordering order in admin
- MAGETWO-69584 Command config:sensitive:set does not work on the cloud
- MAGETWO-57846 [Github] New Order Status config in payment method is useless #5860
- MAGETWO-67632 [Github] Invalid method usage in PayPal NVP callDoReauthorization method #9336
- MAGETWO-63239 [GITHUB] No possibility to save payment transaction details
- MAGETWO-69121 Loader doesn't disappear if Authorize.net transact.dll fails request
- MAGETWO-64518 \Magento\CatalogRule\Model\Indexer\IndexBuilder method "doReindexFull()" causes temporary missing sale prices
- MAGETWO-60533 Data passed to Magento\Framework\ObjectManager\Config\Compiled is not validated
- MAGETWO-70061 Exception on EE installation on environment with default-storage-engine=MyISAM
- MAGETWO-69260 Unable to create shipping label due to error of lb to kg conversion
- MAGETWO-58961 Multiselect text values are not searchable using QuickSearch with ElasticSearch
- MQE-155 [FT] Magento\UrlRewrite\Test\TestCase\CreateProductWithSeveralWebsitesUrlRewriteTest randomly fails on Jenkins
@YevSent
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YevSent commented Jul 3, 2017

Hi, @The-Krang, the fix merged into the develop branch.

@YevSent YevSent closed this as completed Jul 3, 2017
@gewaechshaus gewaechshaus mentioned this issue Jul 7, 2017
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@sladjansimic
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Hi,

I had the error "We can't place the order" on Magento 2.1.7, which was fixed today by turning off GTID_CONSISTENCY. Now I am able to process orders using PayPal.

system.log error:
main.CRITICAL: Exception message: SQLSTATE[HY000]: General error: 1785 When @@GLOBAL.ENFORCE_GTID_CONSISTENCY = 1, updates to non-transactional tables can only be done in either autocommitted statements or single-statement transactions, and never in the same statement as updates to transactional tables., query was: INSERT INTO sequence_invoice_1 () VALUES ()

Fix:
change /etc/my.cnf to turn off GTID_CONSISTENCY
gtid_mode = OFF
comment out enforce-gtid-consistency

I hope this helps.

@s00071609
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@sladjansimic
Did it fix this error:

[2017-07-12 23:11:31] main.CRITICAL: Exception: Wrong order ID: "INV2-HCZX-TDHA-EA8F-3TZQ". in /home/couponc1/public_html/vendor/magento/module-paypal/Model/Ipn.php:140
Stack trace:
#0 /home/couponc1/public_html/vendor/magento/module-paypal/Model/Ipn.php(106): Magento\Paypal\Model\Ipn->_getOrder()
#1 /home/couponc1/public_html/vendor/magento/module-paypal/Model/Ipn.php(87): Magento\Paypal\Model\Ipn->_getConfig()
#2 /home/couponc1/public_html/vendor/magento/module-paypal/Controller/Ipn/Index.php(56): Magento\Paypal\Model\Ipn->processIpnRequest()
#3 /home/couponc1/public_html/vendor/magento/framework/App/Action/Action.php(102): Magento\Paypal\Controller\Ipn\Index->execute()
#4 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(74): Magento\Framework\App\Action\Action->dispatch(Object(Magento\Framework\App\Request\Http))
#5 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Paypal\Controller\Ipn\Index\Interceptor->___callParent('dispatch', Array)
#6 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Paypal\...', 'dispatch', Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Array, 'contextPlugin')
#7 /home/couponc1/public_html/vendor/magento/module-store/App/Action/Plugin/Context.php(106): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#8 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\Action\Plugin\Context->aroundDispatch(Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#9 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Paypal\...', 'dispatch', Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Array, 'customer-app-ac...')
#10 /home/couponc1/public_html/vendor/magento/module-customer/Model/App/Action/ContextPlugin.php(61): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#11 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Customer\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#12 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Paypal\...', 'dispatch', Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Array, 'storeCheck')
#13 /home/couponc1/public_html/vendor/magento/module-store/App/Action/Plugin/StoreCheck.php(44): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#14 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\Action\Plugin\StoreCheck->aroundDispatch(Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#15 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Paypal\...', 'dispatch', Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Array, 'weee-app-action...')
#16 /home/couponc1/public_html/vendor/magento/module-weee/Model/App/Action/ContextPlugin.php(112): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#17 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Weee\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#18 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Paypal\...', 'dispatch', Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Array, 'tax-app-action-...')
#19 /home/couponc1/public_html/vendor/magento/module-tax/Model/App/Action/ContextPlugin.php(91): Magento\Paypal\Controller\Ipn\Index\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#20 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(142): Magento\Tax\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Paypal\Controller\Ipn\Index\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#21 /home/couponc1/public_html/var/generation/Magento/Paypal/Controller/Ipn/Index/Interceptor.php(26): Magento\Paypal\Controller\Ipn\Index\Interceptor->___callPlugins('dispatch', Array, Array)
#22 /home/couponc1/public_html/vendor/magento/framework/App/FrontController.php(55): Magento\Paypal\Controller\Ipn\Index\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#23 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(74): Magento\Framework\App\FrontController->dispatch(Object(Magento\Framework\App\Request\Http))
#24 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', Array)
#25 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'requestPreproce...')
#26 /home/couponc1/public_html/vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php(94): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#27 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#28 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'install')
#29 /home/couponc1/public_html/vendor/magento/framework/Module/Plugin/DbStatusValidator.php(69): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#30 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Framework\Module\Plugin\DbStatusValidator->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#31 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')
#32 /home/couponc1/public_html/app/code/Litespeed/Litemage/Model/App/FrontController/LitemagePlugin.php(71): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#33 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Litespeed\Litemage\Model\App\FrontController\LitemagePlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#34 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')
#35 /home/couponc1/public_html/vendor/magento/module-page-cache/Model/App/FrontController/VarnishPlugin.php(55): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#36 /home/couponc1/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\PageCache\Model\App\FrontController\VarnishPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#37 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')
#38 /home/couponc1/public_html/vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php(68): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#39 /home/couponc1/public_html/vendor/magento/framework/Interception/Interceptor.php(142): Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#40 /home/couponc1/public_html/var/generation/Magento/Framework/App/FrontController/Interceptor.php(26): Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', Array, Array)
#41 /home/couponc1/public_html/vendor/magento/framework/App/Http.php(135): Magento\Framework\App\FrontController\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#42 /home/couponc1/public_html/vendor/magento/framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()
#43 /home/couponc1/public_html/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))
#44 {main} [] []

@angelo983
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Putting gtid_mode = OFF seems to me an invasive way, someone of Magento Dev Team can confirm that no other fix can be applied?

@jer23jk
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jer23jk commented Aug 1, 2017

Any solution for this bug?

Magento 2.1.7 > Order Variable product with custom option Date > Pay with Paypal

Transaction in successful, but after redirecting from paypal there is a red statement We can't place the order.

image

@ghost
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ghost commented Aug 3, 2017

We have the same problem with paypal.
Here the last lines of the debug log:

[2017-08-03 11:45:36] main.DEBUG: array (
  'url' => 'https://api-3t.paypal.com/nvp',
  'DoExpressCheckoutPayment' => 
  array (
    'TOKEN' => 'EC-2PA2142313410181M',
    'PAYERID' => '<ID>',
    'PAYMENTACTION' => 'Sale',
    'AMT' => '25.90',
    'CURRENCYCODE' => 'EUR',
    'BUTTONSOURCE' => 'Magento_Cart_Community',
    'NOTIFYURL' => 'https://<url of the shop>/paypal/ipn/',
    'RETURNFMFDETAILS' => 1,
    'SHIPPINGAMT' => '4.11',
    'ITEMAMT' => '17.65',
    'TAXAMT' => '4.14',
    'L_NUMBER0' => NULL,
    'L_NAME0' => 'Baumwoll Gästetuch - weiß mit farbigen Streifen',
    'L_QTY0' => 1,
    'L_AMT0' => '5.88',
    'L_NUMBER1' => NULL,
    'L_NAME1' => 'Baumwoll Gästetuch - weiß mit farbigen Streifen x2',
    'L_QTY1' => 1,
    'L_AMT1' => '11.77',

    ... (private informations of the customer) ...
    
    'ADDROVERRIDE' => 1,
    'METHOD' => 'DoExpressCheckoutPayment',
    'VERSION' => '72.0',
    'USER' => '****',
    'PWD' => '****',
    'SIGNATURE' => '****',
  ),
  'response' => 
  array (
    'TOKEN' => 'EC-2PA2142313410181M',
    'SUCCESSPAGEREDIRECTREQUESTED' => 'false',
    'TIMESTAMP' => '2017-08-03T11:45:35Z',
    'CORRELATIONID' => '77706e77b99ab',
    'ACK' => 'Failure',
    'VERSION' => '72.0',
    'BUILD' => '000000',
    'L_ERRORCODE0' => '10415',
    'L_SHORTMESSAGE0' => 'Transaction refused because of an invalid argument. See additional error messages for details.',
    'L_LONGMESSAGE0' => 'A successful transaction has already been completed for this token.',
    'L_SEVERITYCODE0' => 'Error',
  ),
) {"is_exception":false} []
[2017-08-03 11:46:52] main.DEBUG: array (
  'url' => 'https://api-3t.paypal.com/nvp',
  'DoExpressCheckoutPayment' => 
  array (
    'TOKEN' => 'EC-2PA2142313410181M',
    'PAYERID' => '<ID>',
    'PAYMENTACTION' => 'Sale',
    'AMT' => '25.90',
    'CURRENCYCODE' => 'EUR',
    'BUTTONSOURCE' => 'Magento_Cart_Community',
    'NOTIFYURL' => 'https://<url of the shop>/paypal/ipn/',
    'RETURNFMFDETAILS' => 1,
    'SHIPPINGAMT' => '4.11',
    'ITEMAMT' => '17.65',
    'TAXAMT' => '4.14',
    'L_NUMBER0' => NULL,
    'L_NAME0' => 'Baumwoll Gästetuch - weiß mit farbigen Streifen',
    'L_QTY0' => 1,
    'L_AMT0' => '5.88',
    'L_NUMBER1' => NULL,
    'L_NAME1' => 'Baumwoll Gästetuch - weiß mit farbigen Streifen x2',
    'L_QTY1' => 1,
    'L_AMT1' => '11.77',

    ... (private informations of the customer) ...
    
    'ADDROVERRIDE' => 1,
    'METHOD' => 'DoExpressCheckoutPayment',
    'VERSION' => '72.0',
    'USER' => '****',
    'PWD' => '****',
    'SIGNATURE' => '****',
  ),
  'response' => 
  array (
    'TOKEN' => '<TOKEN>',
    'SUCCESSPAGEREDIRECTREQUESTED' => 'false',
    'TIMESTAMP' => '2017-08-03T11:46:52Z',
    'CORRELATIONID' => '<ID>',
    'ACK' => 'Failure',
    'VERSION' => '72.0',
    'BUILD' => '000000',
    'L_ERRORCODE0' => '10415',
    'L_SHORTMESSAGE0' => 'Transaction refused because of an invalid argument. See additional error messages for details.',
    'L_LONGMESSAGE0' => 'A successful transaction has already been completed for this token.',
    'L_SEVERITYCODE0' => 'Error',
  ),
) {"is_exception":false} []

Thank you very much for help!

@andidhouse
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wow - we just lost about 50 orders on one day before we looked at the logs - this is way more then a problem! it is unbelievably how buggy magento2 is still after over 1.5 years released.

@s00071609
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You would have not even noticed other lost orders because no one informed there was an issue. Its quite surprising- the most important part of website that is payment, has such a bug that has been reported so widely and there is no fix for such a long time

@andidhouse
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The bad programming of M2 is a shame for this company. Payment issues which are not solved for such a time period is complete nonsense - but we did not expect anything else from magento side.

@jer23jk
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jer23jk commented Aug 5, 2017

Will there be fix anytime soon?

@aceart
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aceart commented Aug 28, 2017

Whats the current status on this issue?
Is it fixed on a newer version?
Thank you

@pepijnblom
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Magento hasn't supported GTID replication since v1. Guess who uses GTID in their HA database setups? Amazon, Google, Azure, Rackspace, and the list goes on.

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Oct 7, 2017
@chequille
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When there will be s solution of this problem?
Nobody can work with such buggy software

Jürgen

@metaphist
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metaphist commented Jan 12, 2018 •
edited
Loading

Had the same error after returning from Paypal, while transaction was made, order was not and message appeared on order review page.

Problem turned out to be Magento_Signifyd module being disabled. Found an exception in /var/log/system.log, with paypal classes in the stack trace:

report.CRITICAL: Exception message: SQLSTATE[42S02]: Base table or view not found: 1146 Table 'magento.signifyd_case' doesn't exist

Re-enabling the module (re-compile, etc) fixed the issue.

@ksz2013
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ksz2013 commented Jan 29, 2018

Will this be fixed in 2.1.x latest release?

Or just on 2.3?

Regards

@rusdragos
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We managed to apply a fix on Magento 2.1 and fix below issue.
"A successful transaction has already been completed for this token."

https://support.weltpixel.com/hc/en-us/articles/360000608754-How-to-fix-PayPal-Magento-2-checkout-issues-transaction-refused-invalid-argument-token-error

Hope this helps.

magento-devops-reposync-svc pushed a commit that referenced this issue Dec 26, 2024
@glo71317
Merge pull request #9455 from magento-gl/arrows-platformhealth-delivery
807f12a 
AC-13182::[Upgrade Build] Manual Upgrade Build 2.4.7-p2 -> 2.4.8-beta1
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bug report Component: Payment Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development
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