realm files got corrupted causing the game to not start up

[Polyva]

Type

Other

Bug description

I updated the osu!lazer from Version 2024.302.1 to Version 2024.312.0. Since then the game does not start up and multiple files have corrupt in their names. I would love to attach the realm files too however the zip folder is too large for github.

Screenshots or videos

No response

Version

2024.312.0

Logs

logs.zip

[Polyva]

Update: i had osu!lazer on my D: drive
i then reinstalled the game on my C: drive and everything seemed to work fine
then i tried migrating the install location to my D: again which caused the game to spit out 2 errors before crashing

just like before the game is not starting up again and the realm file has corrupted
logs.zip

[Kekai890]

am having a similar issue and was told to send my logs and realm here. had to upload it onto drive because my client.realm was too big

https://drive.google.com/file/d/1hsq2klWjem80fD9GUQOCmJacPV2uhqT6/view?usp=sharing

[peppy]

It sounds like the realm upgrade took over 10 seconds and bailed as a result. A bit concerning but also believable for a 270mb database...

I'll investigate further from my end. Thanks for providing the database.

[peppy]

@Polyva was your D:\ not connected when this happened?

The relevant error in your logs shows the game unable to read from the game's database file:

2024-03-11 21:33:59 [error]: Realm startup failed with unrecoverable error; starting with a fresh database. A backup of your database has been made.
2024-03-11 21:33:59 [error]: Realms.Exceptions.RealmException: GetFileInformationByHandleEx() failed for 'D:\nochmaosu\client.realm': �p�����[�^�[���Ԉ���Ă��܂��B
2024-03-11 21:33:59 [error]: at Realms.NativeException.ThrowIfNecessary()
2024-03-11 21:33:59 [error]: at Realms.SharedRealmHandle.Open(Configuration configuration)
2024-03-11 21:33:59 [error]: at Realms.RealmConfiguration.CreateHandle(Configuration& configuration)
2024-03-11 21:33:59 [error]: at Realms.RealmConfigurationBase.CreateRealm()
2024-03-11 21:33:59 [error]: at Realms.Realm.GetInstance(RealmConfigurationBase config)
2024-03-11 21:33:59 [error]: at osu.Game.Database.RealmAccess.getRealmInstance()
2024-03-11 21:33:59 [error]: at osu.Game.Database.RealmAccess.prepareFirstRealmAccess()
2024-03-11 21:33:59 [error]: An unhandled error has occurred.
2024-03-11 21:33:59 [error]: Realms.Exceptions.RealmException: GetFileInformationByHandleEx() failed for 'D:\nochmaosu\client.realm': �p�����[�^�[���Ԉ���Ă��܂��B
2024-03-11 21:33:59 [error]: at Realms.NativeException.ThrowIfNecessary()
2024-03-11 21:33:59 [error]: at Realms.SharedRealmHandle.Open(Configuration configuration)
2024-03-11 21:33:59 [error]: at Realms.RealmConfiguration.CreateHandle(Configuration& configuration)
2024-03-11 21:33:59 [error]: at Realms.RealmConfigurationBase.CreateRealm()
2024-03-11 21:33:59 [error]: at Realms.Realm.GetInstance(RealmConfigurationBase config)
2024-03-11 21:33:59 [error]: at osu.Game.Database.RealmAccess.getRealmInstance()
2024-03-11 21:33:59 [error]: at osu.Game.Database.RealmAccess.prepareFirstRealmAccess()
2024-03-11 21:33:59 [error]: at osu.Game.Database.RealmAccess..ctor(Storage storage, String filename, GameThread updateThread)

[peppy]

am having a similar issue and was told to send my logs and realm here. had to upload it onto drive because my client.realm was too big

https://drive.google.com/file/d/1hsq2klWjem80fD9GUQOCmJacPV2uhqT6/view?usp=sharing

Can you better explain your issue? I can't find any database related errors in your log files.

[peppy]

I've filed an issue over at realm covering this (realm/realm-core#7454). It does seem to be something out of our hands, related to ExFAT filesystems.

[Polyva]

@peppy My D:\ was connected the entire time and has not been removed in the past 6 months.

[peppy]

A hotfix for this will be released today.

When this happens, please finish updating the game, then rename clien_xxx_corrupted to client.realm to recover your data.