Glizi

A Zendesk App to integrate your Zendesk Servicedesk with Gitlab Issues, especially a self-managed one.

Please submit bug reports to Issues.

Pull requests are welcome.

If this is helpful for you, buy me a beer :)

How it Works

After configuring Glizi, it searches your Gitlab issues via the API for issues with a label that matches Zendesk:# where # is the number of the issue you're currently viewing.

Similarly, when creating or linking an issue, Glizi will create and apply a label following the same convention as well as links to the original Zendesk ticket at the bottom of the issue description.

Screenshots:

Configuration

Find your Apps in your zendesk admin centre

Old Interface	New Interface

Find Glizi to change settings

Configure the required settings:

The only required settings are Gitlab API URL and Gitlab Token, everything else has defaults but you might want to change them in order to adapt to your particular Gitlab Issues set up.

Configuring Extra Labels

You can flag additional labels by filling in the Extra Labels option, this would make some extra options you can tick that get translated into additional labels on gitlab.

Fill them in with a comma-separated string (e.g. Label 1, Label 2, Label 3) or add some auto-ticking logic with the format Field to use{String to find}:Label 1

• Field to use supports Title and Organisation (or Organization);
• String to find can be prefixed ~ (contains), !~ (not contains), = (equals) and != (not equals). If not prefixed, it defaults to ~;
• Label 1 is the name of the label that will be shown as an option and automatically ticket in case the condition is successful.

For example: Title{~}