Sentri AI – Intelligent BPO Automation

SentriAI is a cutting-edge platform designed to revolutionize BPO workflows through intelligent task prioritization and a robust AI-powered knowledge base. By streamlining operations and enhancing efficiency, SentriAI empowers employees to resolve issues swiftly, ensuring exceptional productivity and seamless customer experiences. It’s the ultimate solution for modernizing business operations.

✨ Features

• AI Knowledge Base – Gemini-powered RAG fetches accurate responses.
• Role-Based Dashboards – Tailored views for clients, operators, and admins.
• Automated Ticketing & Resolution – NLP-based sentiment analysis prioritizes tasks.
• Multilingual Transcription – Converts voice messages into actionable text.

👨‍💻Tech Stack

• Frontend: Next.js, TypeScript, Tailwind CSS, Framer Motion
• Backend: Langchain, Mixbread AI, Google Gemini-1.5-Pro, FastAPI
• Database: Pinecone (Vector DB)
• AI/NLP: NLP-based sentiment analysis, RAG for document retrieval

📊 How It Works

Admins upload relevant documents and manage the knowledge base. Operators use the AI-powered search to fetch accurate information. Clients generate tickets via text/voice. The system automates workflow handling, improving efficiency.

Setup

*API keys for Gemini, Pincone and hugging token required

# Clone the repository
git clone https://github.com/Hari-1903/SentriAI.git  
cd SentriAI

# Install dependencies
npm install  

# Run the app
npm run dev