Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[NO QA] Update and rename Out-of-date-Billing.md to Out-of-Date-Billing.md #57900

Merged
merged 3 commits into from
Mar 6, 2025
Merged
Show file tree
Hide file tree
Changes from 2 commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
Original file line number Diff line number Diff line change
@@ -0,0 +1,33 @@
---
title: Out-of-Date Billing
description: How to resolve an out-of-date billing notification for your Expensify Workspace.
---

**A notification about out-of-date billing appears when:**

- The payment method for your workspace is expired, invalid, or has insufficient funds.
- Your company’s Expensify trial has ended, and it’s time to [upgrade your subscription](https://help.expensify.com/articles/expensify-classic/expensify-billing/Change-Plan-Or-Subscription).

---

# Identify the Billing Owner

1. Hover over **Settings** and click **Workspaces**.
2. Select the workspace with the `!` symbol.
3. Locate the **Billing Owner** listed.
4. Ask the Billing Owner to follow the next steps. If you need to take over billing, click **Take Over Billing**.

---

# Update Payment and Retry Billing

**Note:** Only the **Billing Owner** can complete this step.

1. Ensure the linked card or bank account has sufficient funds.
2. Hover over **Settings** and click **Account**.
3. Select the **Payments** tab.
4. Choose one of the following:
- Click **Retry Billing** if the previous payment failed due to insufficient funds.
- Click **Add Payment Card** to enter a new payment method.

Once the payment is processed, the out-of-date billing notification will disappear.

This file was deleted.

1 change: 1 addition & 0 deletions docs/redirects.csv
Original file line number Diff line number Diff line change
Expand Up @@ -661,3 +661,4 @@ https://help.expensify.com/articles/expensify-classic/expenses/Add-Invoices-in-B
https://help.expensify.com/articles/expensify-classic/expenses/Send-and-Receive-Payment-for-Invoices,https://help.expensify.com/articles/expensify-classic/bank-accounts-and-payments/payments/Send-and-Pay-Invoices
https://help.expensify.com/articles/expensify-classic/expenses/Create-Expense-Rules,https://help.expensify.com/articles/expensify-classic/expenses/Expense-Rules
https://help.expensify.com/articles/expensify-classic/expensify-card/Statements,https://help.expensify.com/articles/expensify-classic/expensify-card/Expensify-Card-Statements
https://help.expensify.com/articles/expensify-classic/expensify-billing/Out-of-date-Billing,https://help.expensify.com/articles/expensify-classic/expensify-billing/Out-of-Date-Billing
Loading