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[No QA] Update Quickbooks-Online-Troubleshooting.md #56964

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[No QA] Update Quickbooks-Online-Troubleshooting.md #56964

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Update Quickbooks-Online-Troubleshooting.md
maddylewis Feb 17, 2025
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Update Quickbooks-Online-Troubleshooting.md
maddylewis Feb 17, 2025
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16 changes: 0 additions & 16 deletions ...sify-classic/connections/quickbooks-online/Quickbooks-Online-Troubleshooting.md
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Expand Up @@ -36,22 +36,6 @@ _Please note: Self Employed is not supported:_

![QuickBooks Online - Subscription types]({{site.url}}/assets/images/QBO1.png){:width="100%"}

# ExpensiError QBO056: Expenses are not categorized with a QuickBooks Online account

**Why does this happen?**

QuickBooks Online requires all expenses exported from Expensify to use a category matching an account in your chart of accounts. If a category from another source is used, QuickBooks Online will reject the expense. This error occurs when an expense on the report has a category applied that is not valid in QuickBooks Online.

## How to fix it

1. Sync your QuickBooks Online connection in Expensify from Settings > Workspaces > Workspace Name > Connections, and click the **Sync Now** button.
2. Review the expenses on the report. If any appear with a red _Category no longer valid_ violation, recategorize the expense until all expenses are violation-free.
3. Click the **Export t**o button and then the **QuickBooks Online** option.
- If you receive the same error, continue.
4. Note the categories used on the expenses and check the Settings > Workspaces > Workspace Name > Categories page to confirm the exact categories used on the report are enabled and connected to QuickBooks Online (you'll see a green QB icon next to all connected categories).
5. Confirm the categories used on the expenses in the report match exactly the accounts in your QuickBooks Online chart of accounts.
6. If you make any changes in QuickBooks Online or in Expensify, always sync the connection and then try to export again.

# ExpensiError QBO088: Error Creating Vendor

**Why does this happen?**
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16 changes: 0 additions & 16 deletions ...ew-expensify/connections/quickbooks-online/Quickbooks-Online-Troubleshooting.md
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Expand Up @@ -70,22 +70,6 @@ Though you will see all of these features available in Expensify, you will recei

_Please note: Self-employed is not supported._

# Error: Expenses are not categorized with a QuickBooks Online account

**Why does this happen?**

QuickBooks Online requires all expenses exported from Expensify to use a category matching an account in your Chart of Accounts. If a category from another source is used, QuickBooks Online will reject the expense. This error occurs when an expense on the report has a category applied that is not valid in QuickBooks Online.

## How to resolve

1. Sync your QuickBooks Online connection in Expensify from **Settings > Workspaces > Workspace Name > Accounting**, and click the **Sync Now** button.
2. Review your expenses. If any appear with a red _Category no longer valid_ violation, recategorize the expense until all expenses are violation-free.
3. Click the **Details** tab, then the **Export** button to export the data to QuickBooks Online.
- If you receive the same error, continue to the next step.
4. Note the categories used on the expenses and check the **Settings > Workspaces > Workspace Name > Categories** page to confirm the exact categories used on the report are enabled and connected to QuickBooks Online (you'll see a green QB icon next to all connected categories).
5. Confirm the categories used on the expenses in the report match exactly the accounts in your QuickBooks Online chart of accounts.
6. If you make any changes in QuickBooks Online or in Expensify, always sync the connection and then try to export again.

# Error: Error Creating Vendor

**Why does this happen?**
Expand Down
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