Shared folder notification via email (external mail) not working #3170

aventrax · 2017-01-19T16:55:17Z

Steps to reproduce

Create folder
Share the folder and type an external email address into the box
Click on the auto-completed "email@youinserted.com (email)" and click
A message with just "Error" is shown on the top bar on the center and no email is sent.

Expected behaviour

The email should be sent and no error should be displayed.

Actual behaviour

No email sent and this cryptic message appears.

Server configuration

Operating system: Debian 8.6

Web server: NGINX

Database: MariaDB

PHP version: 5.6

Nextcloud version: 11.0.1

Updated from an older Nextcloud/ownCloud or fresh install: from owncloud 9

Where did you install Nextcloud from: tgz downloaded from ufficial page

Integrity checker has been disabled. Integrity cannot be verified.

List of activated apps:

App list

Enabled:
  - activity: 2.4.1
  - calendar: 1.5.0
  - comments: 1.1.0
  - contacts: 1.5.2
  - dav: 1.1.1
  - federatedfilesharing: 1.1.1
  - files: 1.6.1
  - files_external: 1.1.2
  - files_pdfviewer: 1.0.1
  - files_sharing: 1.1.1
  - files_texteditor: 2.2
  - files_videoplayer: 1.0.0
  - gallery: 16.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.0.0
  - mail: 0.6.2
  - nextcloud_announcements: 1.0
  - notifications: 1.0.1
  - password_policy: 1.1.0
  - provisioning_api: 1.1.0
  - serverinfo: 1.1.1
  - sharebymail: 1.0.1
  - survey_client: 0.1.5
  - systemtags: 1.1.3
  - theming: 1.1.1
  - twofactor_backupcodes: 1.0.0
  - updatenotification: 1.1.1
  - user_ldap: 1.1.1
  - workflowengine: 1.1.1
Disabled:
  - admin_audit
  - encryption
  - external
  - federation
  - files_accesscontrol
  - files_automatedtagging
  - files_retention
  - files_trashbin
  - files_versions
  - firstrunwizard
  - templateeditor
  - user_external
  - user_saml

The content of config/config.php:

Config report

{
    "system": {
        "instanceid": "ocryv1eidw3w",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.domain.com",
            "172.22.11.50"
        ],
        "datadirectory": "\/var\/www\/nextcloud\/data",
        "overwrite.cli.url": "https:\/\/cloud.domain.com",
        "dbtype": "mysql",
        "version": "11.0.1.2",
        "default_language": "en",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "Europe\/Rome",
        "installed": true,
        "filesystem_check_changes": 1,
        "filelocking.enabled": "true",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "localhost",
            "0": "\/tmp\/redis.sock",
            "port": 6379,
            "timeout": 0,
            "dbindex": 0
        },
        "ldapIgnoreNamingRules": false,
        "loglevel": 5,
        "debug": true,
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "PLAIN",
        "maintenance": false,
        "mail_from_address": "cloud",
        "mail_domain": domain.com",
        "mail_smtpauth": 1,
        "mail_smtphost": "mail.domain.com",
        "mail_smtpport": "25",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "updatechecker": false,
        "upgrade.disable-web": false,
        "htaccess.RewriteBase": "\/",
        "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
        "appstore.experimental.enabled": true,
        "updater.release.channel": "production",
        "trusted_proxies": [
            "172.22.11.1",
            "172.22.11.2",
            "172.22.11.3"
        ],
        "overwritehost": "cloud.domain.com",
        "overwriteprotocol": "https"
    }
}

Are you using external storage, if yes which one: NO

Are you using encryption: NO

Are you using an external user-backend, if yes which one: LDAP

LDAP configuration (delete this part if not used)

LDAP config

+-------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------                                                        +
| Configuration                 | s01                                                                                                                                                                                                        |
+-------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------                                                        +
| hasMemberOfFilterSupport      | 1                                                                                                                                                                                                          |
| hasPagedResultSupport         |                                                                                                                                                                                                            |
| homeFolderNamingRule          |                                                                                                                                                                                                            |
| lastJpegPhotoLookup           | 0                                                                                                                                                                                                          |
| ldapAgentName                 | ldapqueryuser@myad.local                                                                                                                                                                                 |
| ldapAgentPassword             | ***                                                                                                                                                                                                        |
| ldapAttributesForGroupSearch  |                                                                                                                                                                                                            |
| ldapAttributesForUserSearch   | cn;givenname;sn;sAMAccountName;displayname;mail                                                                                                                                                            |
| ldapBackupHost                |                                                                                                                                                                                                            |
| ldapBackupPort                |                                                                                                                                                                                                            |
| ldapBase                      | DC=myad,DC=local                                                                                                                                                                                         |
| ldapBaseGroups                | DC=myad,DC=local                                                                                                                                                                                         |
| ldapBaseUsers                 | DC=myad,DC=local                                                                                                                                                                                         |
| ldapCacheTTL                  | 15                                                                                                                                                                                                         |
| ldapConfigurationActive       | 1                                                                                                                                                                                                          |
| ldapDynamicGroupMemberURL     |                                                                                                                                                                                                            |
| ldapEmailAttribute            | mail                                                                                                                                                                                                       |
| ldapExperiencedAdmin          | 0                                                                                                                                                                                                          |
| ldapExpertUUIDGroupAttr       |                                                                                                                                                                                                            |
| ldapExpertUUIDUserAttr        |                                                                                                                                                                                                            |
| ldapExpertUsernameAttr        | sAMAccountName                                                                                                                                                                                             |
| ldapGroupDisplayName          | cn                                                                                                                                                                                                         |
| ldapGroupFilter               |                                                                                                                                                                                                            |
| ldapGroupFilterGroups         |                                                                                                                                                                                                            |
| ldapGroupFilterMode           | 0                                                                                                                                                                                                          |
| ldapGroupFilterObjectclass    |                                                                                                                                                                                                            |
| ldapGroupMemberAssocAttr      | member                                                                                                                                                                                                     |
| ldapHost                      | 10.1.1.3                                                                                                                                                                                                   |
| ldapIgnoreNamingRules         |                                                                                                                                                                                                            |
| ldapLoginFilter               | (&(&(memberOf:1.2.840.113556.1.4.1941:=CN=ownCloud,OU=Utenti,DC=myad,DC=local))(|(samaccountname=%uid)(|(mailPrimaryAddress=%uid)(mail=%uid))))                                                         |
| ldapLoginFilterAttributes     |                                                                                                                                                                                                            |
| ldapLoginFilterEmail          | 1                                                                                                                                                                                                          |
| ldapLoginFilterMode           | 1                                                                                                                                                                                                          |
| ldapLoginFilterUsername       | 1                                                                                                                                                                                                          |
| ldapNestedGroups              | 0                                                                                                                                                                                                          |
| ldapOverrideMainServer        |                                                                                                                                                                                                            |
| ldapPagingSize                | 500                                                                                                                                                                                                        |
| ldapPort                      | 389                                                                                                                                                                                                        |
| ldapQuotaAttribute            |                                                                                                                                                                                                            |
| ldapQuotaDefault              |                                                                                                                                                                                                            |
| ldapTLS                       | 0                                                                                                                                                                                                          |
| ldapUserDisplayName           | displayname                                                                                                                                                                                                |
| ldapUserDisplayName2          |                                                                                                                                                                                                            |
| ldapUserFilter                | (&(memberOf:1.2.840.113556.1.4.1941:=CN=ownCloud,OU=Utenti,DC=myad,DC=local))                                                                                                                           |
| ldapUserFilterGroups          |                                                                                                                                                                                                            |
| ldapUserFilterMode            | 1                                                                                                                                                                                                          |
| ldapUserFilterObjectclass     | person                                                                                                                                                                                                     |
| ldapUuidGroupAttribute        | auto                                                                                                                                                                                                       |
| ldapUuidUserAttribute         | auto                                                                                                                                                                                                       |
| turnOffCertCheck              | 0                                                                                                                                                                                                          |
| turnOnPasswordChange          | 0                                                                                                                                                                                                          |
| useMemberOfToDetectMembership | 1                                                                                                                                                                                                          |
+-------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------

Client configuration

Browser: Firefox

Operating system: Windows

Logs

Web server error log

``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` Nothing relevant ```

Browser log

``` Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

</details>

The text was updated successfully, but these errors were encountered:

nickvergessen · 2017-01-19T16:57:30Z

There should be something in the log, when this happens.
Do any other emails work? Have you tried sending the test mail?

aventrax · 2017-01-19T16:58:58Z

I forgot to say, sharing a file result in the email sent normally, sharing a folder has the described behavior. I think this answer your question :)

aventrax · 2017-01-19T19:15:22Z

Checked again. At the moment I clicked on the email to confirm sending nothing shows up on nextcloud.log and nothing on the nginx's error log. Just a few requests on the access.log.

Moreover, nothing on the mail.log (postfix on localhost).

[19/Jan/2017:20:13:32 +0100] "GET /ocs/v1.php/apps/files_sharing/api/v1/sharees?format=json&search=test%40gmail.com&perPage=200&itemType=folder HTTP/1.1" 200 562 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0"
[19/Jan/2017:20:13:34 +0100] "POST /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json HTTP/1.1" 403 14700 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0"
[19/Jan/2017:20:13:34 +0100] "GET /ocs/v1.php/apps/files_sharing/api/v1/sharees?format=json&search=Test+(test%40gmail.com)&perPage=200&itemType=folder HTTP/1.1" 200 225 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0"

On a different NC 11.0.1 installation, I've got the same error, but on the web page I got a message:

No users or groups found for Test (test@gmail.com)

But, as on the first nextcloud server, the same thing sharing a single file works without issues.

schiessle · 2017-01-20T14:33:18Z

I forgot to say, sharing a file result in the email sent normally, sharing a folder has the described behavior. I think this answer your question :)

I tried it but I can't reproduce it. Anything special about the folder? For example are you the owner of the folder or was the folder shared with you by another user? Anything else worth mentioning?

No users or groups found for Test (test@gmail.com)

This sounds like you didn't selected the entry with (email) at the end which results in Nextcloud assuming that you want to share with a internal user/group.

aventrax · 2017-01-20T20:02:17Z

The folders is owned by me, after this error the folder does not become shared. So probably the missing notification is just a side-effect. If I click on "share link" and then I write the email to notify, same error but the file become shared..
Please tell me how to produce an helpful log... via browser or on the server.
I don't know how to help, but doing the same thing with a file I have no errors. As I said the behavoir is the same on 2 different installations, the first is a OC9 upgraded to NC 11.0.1 with LDAP (my company cloud); the second is my personal cloud, NC 11.0.1 upgraded from OC8 with more apps but no LDAP. So, nothing in common, I think.

aventrax · 2017-01-20T20:28:31Z

I just saw on the NGINX access log, a difference happening from sharing a file and sharing a folder. Sharing a folder produces a HTTP 403 error, this doesn not happen with a file:

Sharing a file...

[20/Jan/2017:21:21:51 +0100] "GET /ocs/v1.php/apps/files_sharing/api/v1/sharees?format=json&search=test%40email.it&perPage=200&itemType=file HTTP/1.1" 200 310 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0" [20/Jan/2017:21:21:53 +0100] "POST /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json HTTP/1.1" 200 583 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0" [20/Jan/2017:21:21:53 +0100] "GET /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json&path=%2Fwallpapers%2F16.jpg&reshares=true HTTP/1.1" 200 585 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0"

Sharing a folder....

[20/Jan/2017:21:22:43 +0100] "GET /ocs/v1.php/apps/files_sharing/api/v1/sharees?format=json&search=test%40email.it&perPage=200&itemType=folder HTTP/1.1" 200 310 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0" [20/Jan/2017:21:22:44 +0100] "POST /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json HTTP/1.1" 403 14700 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0" [20/Jan/2017:21:22:45 +0100] "GET /ocs/v1.php/apps/files_sharing/api/v1/sharees?format=json&search=test%40email.it&perPage=200&itemType=folder HTTP/1.1" 200 310 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0"

aventrax · 2017-01-25T16:03:14Z

In the meantime I updated one of the two NC installations to the Debian Stretch (PHP 7.0) but the error persists, as before only sharing a folder.

aventrax · 2017-03-07T16:34:25Z

Same error on NC 11.0.2...

aventrax · 2017-05-24T11:15:36Z

@nickvergessen I'd like to inform that the issue is gone on NC12 :)

nickvergessen added feature: sharing needs info labels Jan 19, 2017

nickvergessen added bug and removed needs info labels Jan 19, 2017

nickvergessen closed this as completed May 30, 2017

GTVolk mentioned this issue Apr 24, 2024

[Snyk] Security upgrade workbox-webpack-plugin from 6.5.4 to 7.1.0 DevVault/nextcloud#27

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Shared folder notification via email (external mail) not working #3170

Shared folder notification via email (external mail) not working #3170

aventrax commented Jan 19, 2017

nickvergessen commented Jan 19, 2017

aventrax commented Jan 19, 2017

aventrax commented Jan 19, 2017 •

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schiessle commented Jan 20, 2017

aventrax commented Jan 20, 2017 •

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aventrax commented Jan 25, 2017 •

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aventrax commented Mar 7, 2017

aventrax commented May 24, 2017

Shared folder notification via email (external mail) not working #3170

Shared folder notification via email (external mail) not working #3170

Comments

aventrax commented Jan 19, 2017

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

LDAP configuration (delete this part if not used)

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

nickvergessen commented Jan 19, 2017

aventrax commented Jan 19, 2017

aventrax commented Jan 19, 2017 • edited Loading

schiessle commented Jan 20, 2017

aventrax commented Jan 20, 2017 • edited Loading

aventrax commented Jan 20, 2017 • edited Loading

aventrax commented Jan 25, 2017 • edited Loading

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aventrax commented May 24, 2017

aventrax commented Jan 19, 2017 •

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aventrax commented Jan 20, 2017 •

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aventrax commented Jan 20, 2017 •

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aventrax commented Jan 25, 2017 •

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