diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 000000000..f0e253131 --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,51 @@ +# Support + +Thank you for using QLC+! This document will guide you on how to get help, report issues, and contribute effectively to the project. + +## Where to Get Help + +- **Community Forum:** [QLC+ Forum](https://www.qlcplus.org/forum/) +- **Documentation:** [Official Documentation](https://www.qlcplus.org/docs/) +- **GitHub Issues:** [Submit an issue here](https://github.com/qlcplus/qlcplus/issues) + + *Note: GitHub Issues are intended for experienced developers reporting reproducible bugs or contributing code. For general support, please use the forum.* +- **Professional Support and Training** [Book a session](https://qlcplus-merch.myshopify.com/products/1h-expert-qlc-consulting-session) + +## Before You Ask for Help + +Please: + +- Search the [QLC+ Forum](https://www.qlcplus.org/forum/) and [existing GitHub issues](https://github.com/qlcplus/qlcplus/issues) to see if your problem has already been reported. +- Review the [documentation](https://www.qlcplus.org/docs/) for answers. +- Make sure you are using the latest version of QLC+ as your issue may have already been fixed. + +## How to Report Issues Effectively + +When reporting a bug, include the following: + +- **QLC+ Version:** e.g., 4.14.0 +- **Operating System:** e.g., Windows 11, Ubuntu 22.04, macOS Ventura +- **Steps to Reproduce:** Clear instructions to trigger the issue +- **Expected Behavior:** What you expected to happen +- **Actual Behavior:** What actually happened +- **Additional Info:** Logs, screenshots, or sample files if relevant + +Providing detailed information helps us diagnose and fix issues faster. + +## Contributing to Support + +We welcome community contributions! Feel free to: + +- Help others in the [forums](https://www.qlcplus.org/forum/). +- Participate in [GitHub Discussions](https://github.com/qlcplus/qlcplus/discussions). +- Share tips and tricks on social media using #QLCPlus. + +Your support helps the project grow! + +## Need Professional Support? + +For advanced consulting, custom development, or priority support, [book a session here](https://qlcplus-merch.myshopify.com/products/1h-expert-qlc-consulting-session). + +## Disclaimer + +This is an open-source project maintained by volunteers. While we aim to provide timely support, we appreciate your patience. Thank you for being part of the QLC+ community!