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INTRO

IE, Matt's basics. check ACM toolkit presentation

  • UX intro, JJG diagram, etc.
  • Set up basic framework: Research, Design, Test, Design, Test.
  • DON NORMAN STUFF (feedback, affordances, mental models, mapping) (that's probably 2, 3, 4?)
  • GESTALT PRINCIPLES (please say they know them)
  • Empathy / Contempt
  • error protection / recovery
  • human factors & cogsci lite
  • accessibility / universal design

Research & Synthesis (most of these methods can also be used to test your designs!)

Why research???? (erika hall!)

Who ARE the users you're targeting?

Ethnographic

  • desirepath/annotations etc (see how / where users try to fix or annotate things in real life) (UM 92)
  • graffiti walls (UM 45) (mk for cowards)
  • interest groups (find the subreddit, join a knitting circle)
  • contextual inquiry
  • literature / niche reading
  • ethnography / (UM 27)"design ethnography"
  • diary studies
  • ergonomic data / analysis (UM 33)
  • human factors! (cogsci )
  • interviews - UM 48
  • 1.2 popular media scan (read the internet)
  • 2.12 SME interview
  • 4.15 user groups definition (basically real-people-driven personas)
  • behavioral mapping (UM: '06')

Participatory- imagining new or talking about the past

  • focus group (UM 43)
  • buy a feature
  • affinity mapping / card sort
  • surveys (likert, etc)
    • semantic differential (UM 75), etc
  • crowdsource / mechanical turk
  • love letter / breakup letter (UM 54)

Evaluative - evaluating or synthesizing what you've learned

  • heuristic analysis
  • task analysis (UM 84), related to Contextual inquiry
  • mental model diagram (UM 55)
  • content analysis / inventory (????) probably not, this is a whole field
  • brainstorming / graphic organizers / mind maps / that kind of BS
    • mind mapping (UM 56)
  • 2.7 Analogous Models
  • 2.8 Competitors / Complementors
  • benchmarking / competitive testing (UM: 15)
  • critique
  • system usability scale

Designing

How to arrange these? low-fidelity to high, perhaps.

Talking About it

  • swimlane diagrams (UM 72)
  • 5.4 Persona definition
  • user story
  • 4.17 user journey mapping (UM 95)
  • moodboard / brandboard

Making it

  • storyboards
  • thumbnail sketch
  • wireframes
  • sketch prototype
  • cardboard mockup / paper prototype
  • internet prototype
  • wizard of oz prototype
  • participatory design (UM 61)
  • video scenario
  • video prototype
  • pitch / commercial / cover story / etc
  • design tiles
  • generative design (ie, nervous system, Machine learning, etc?)
  • mockups

Testing

Usability Testing

  • guerilla usability study (task based, always!)
  • wizard of oz prototype
  • formal usability studies
    • think aloud protocol
  • structured usability study
  • lab usablity studies
  • remote user testing
  • heuristic analysis
  • system usability scale

Data-Driven

  • ab tests
  • data driven usage / google analytics / (universal methods: '05 automated remote research'), wistia video heatmap, etc.
  • eye-tracking (viz as heatmap or pathways) (UM 40)
  • click tracking (like eye)

Talking About it

  • post-study interviews

  • focus group

  • group critique

  • surveys (likert, etc)

    • semantic differential (UM 75), etc

  • 7.4 Pilot Plans

BONUS ROUND

Design Ethics

  • victor papanek,
  • E F Schumacher, small is beautiful
  • monteiro, ruined by design
  • how to lie with statistics