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ServiceNow.postman_collection.json
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{
"info": {
"_postman_id": "f1878d55-ec91-44d5-a682-eaf59b54cb86",
"name": "ServiceNow",
"schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
},
"item": [
{
"name": "Incidents",
"item": [
{
"name": "Get Incidents",
"protocolProfileBehavior": {
"disableBodyPruning": true
},
"request": {
"method": "GET",
"header": [
{
"key": "Content-Type",
"value": "application/json",
"type": "text"
},
{
"key": "Accep",
"value": "application/json",
"type": "text"
}
],
"body": {
"mode": "raw",
"raw": ""
},
"url": {
"raw": "https://{{instance}}.service-now.com/api/now/table/incident",
"protocol": "https",
"host": [
"{{instance}}",
"service-now",
"com"
],
"path": [
"api",
"now",
"table",
"incident"
]
}
},
"response": [
{
"name": "Get Incidents",
"originalRequest": {
"method": "GET",
"header": [
{
"key": "Content-Type",
"value": "application/json",
"type": "text"
},
{
"key": "Accep",
"value": "application/json",
"type": "text"
}
],
"url": {
"raw": "https://{{instance}}.service-now.com/api/now/table/incident",
"protocol": "https",
"host": [
"{{instance}}",
"service-now",
"com"
],
"path": [
"api",
"now",
"table",
"incident"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "X-Is-Logged-In",
"value": "true"
},
{
"key": "X-Transaction-ID",
"value": "4f202bf72ffa"
},
{
"key": "X-Total-Count",
"value": "66"
},
{
"key": "Pragma",
"value": "no-store,no-cache"
},
{
"key": "Cache-Control",
"value": "no-cache,no-store,must-revalidate,max-age=-1"
},
{
"key": "Expires",
"value": "0"
},
{
"key": "Content-Type",
"value": "application/json;charset=UTF-8"
},
{
"key": "Transfer-Encoding",
"value": "chunked"
},
{
"key": "Date",
"value": "Wed, 17 Mar 2021 04:10:05 GMT"
},
{
"key": "Server",
"value": "ServiceNow"
},
{
"key": "Strict-Transport-Security",
"value": "max-age=63072000; includeSubDomains"
},
{
"key": "Connection",
"value": "Keep-Alive"
},
{
"key": "Content-Encoding",
"value": "gzip"
},
{
"key": "Set-Cookie",
"value": "glide_session_store=BBEF13372F3E241087A2D7492799B6AF; Max-Age=60; Expires=Wed, 17-Mar-2021 04:11:04 GMT; Path=/; HttpOnly;Secure"
}
],
"cookie": [],
"body": "{\n \"result\": [\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2016-12-14 02:46:44\",\n \"child_incidents\": \"0\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000060\",\n \"approval_history\": \"\",\n \"number\": \"INC0000060\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"sys_updated_by\": \"employee\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7\",\n \"value\": \"681ccaf9c0a8016400b98a06818d57c7\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2016-12-12 15:19:57\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"employee\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"102197\",\n \"closed_at\": \"2016-12-14 02:46:44\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/109562a3c611227500a7b7ff98cc0dc7\",\n \"value\": \"109562a3c611227500a7b7ff98cc0dc7\"\n },\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"2\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci_service/27d32778c0a8000b00db970eeaa60f16\",\n \"value\": \"27d32778c0a8000b00db970eeaa60f16\"\n },\n \"priority\": \"3\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2016-12-12 15:19:57\",\n \"business_duration\": \"1970-01-01 08:00:00\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7\",\n \"value\": \"681ccaf9c0a8016400b98a06818d57c7\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2016-12-13 21:43:14\",\n \"approval_set\": \"\",\n \"subcategory\": \"email\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Unable to connect to email\",\n \"close_code\": \"Solved (Permanently)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/287ebd7da9fe198100f92cc8d1d2154e\",\n \"value\": \"287ebd7da9fe198100f92cc8d1d2154e\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"28800\",\n \"description\": \"I am unable to connect to the email server. It appears to be down.\",\n \"calendar_duration\": \"1970-01-02 04:23:17\",\n \"close_notes\": \"This incident is resolved.\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7\",\n \"value\": \"681ccaf9c0a8016400b98a06818d57c7\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"1c741bd70b2322007518478d83673af3\",\n \"contact_type\": \"self-service\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"2\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"2\",\n \"activity_due\": \"2016-12-13 01:26:36\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"15\",\n \"reopen_count\": \"0\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2020-02-01 15:23:14\",\n \"child_incidents\": \"1\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0009002\",\n \"approval_history\": \"\",\n \"number\": \"INC0009002\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"system\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2018-09-16 12:50:05\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"admin\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"114\",\n \"closed_at\": \"2018-12-10 03:29:08\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"2\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"3\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2018-09-16 12:49:23\",\n \"business_duration\": \"1970-01-01 00:00:00\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/77ad8176731313005754660c4cf6a7de\",\n \"value\": \"77ad8176731313005754660c4cf6a7de\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2018-09-16 12:51:17\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"My computer is not detecting the headphone device\",\n \"close_code\": \"Solved (Permanently)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": \"\",\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"0\",\n \"description\": \"My computer is not detecting the headphone device. It could be an issue with the USB port.\",\n \"calendar_duration\": \"1970-01-01 00:01:54\",\n \"close_notes\": \"This is not an issue with the USB port. Replaced the headset to resolve the issue.\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"1c832706732023002728660c4cf6a7b9\",\n \"contact_type\": \"\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"2\",\n \"problem_id\": \"\",\n \"company\": \"\",\n \"reassignment_count\": \"0\",\n \"activity_due\": \"\",\n \"assigned_to\": \"\",\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"9\",\n \"reopen_count\": \"0\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"Hardware\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:16:04\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000009\",\n \"approval_history\": \"\",\n \"number\": \"INC0000009\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 22:51:33\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"7333549\",\n \"closed_at\": \"2019-11-08 22:55:16\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-11-07 22:50:23\",\n \"business_duration\": \"1970-01-21 06:05:49\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Reset my password\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06\",\n \"value\": \"d625dccec0a8016700a222a0f7900d06\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"1749949\",\n \"description\": \"I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.\",\n \"calendar_duration\": \"1970-03-26 21:05:49\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"46b66a40a9fe198101f243dfbc79033d\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"1\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"1\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"8\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f\",\n \"value\": \"108752c8c611227501d4ab0e392ba97f\"\n },\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:16:35\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000010\",\n \"approval_history\": \"\",\n \"number\": \"INC0000010\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 22:54:41\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"7851790\",\n \"closed_at\": \"2019-11-06 22:54:55\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"2\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"4\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-11-01 22:53:02\",\n \"business_duration\": \"1970-01-22 14:03:10\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2005\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Need Oracle 10GR2 installed\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/287ee6fea9fe198100ada7950d0b1b73\",\n \"value\": \"287ee6fea9fe198100ada7950d0b1b73\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"1864990\",\n \"description\": \"Currently running 10GR1 and need to upgrade to 10GR2.\",\n \"calendar_duration\": \"1970-04-01 21:03:10\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"46b9490da9fe1981003c938dab89bda3\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"3\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"2\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"8\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f\",\n \"value\": \"108752c8c611227501d4ab0e392ba97f\"\n },\n \"category\": \"database\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 19:56:31\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000011\",\n \"approval_history\": \"\",\n \"number\": \"INC0000011\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 23:02:15\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"7246500\",\n \"closed_at\": \"2019-11-12 23:02:54\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"2\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"3\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-11-08 23:01:12\",\n \"business_duration\": \"1970-01-20 21:55:00\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Need new Blackberry set up\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3\",\n \"value\": \"8a5055c9c61122780043563ef53438e3\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"1720500\",\n \"description\": \"I'm replacing my old phone with a Blackberry and require assistance to get it set up. I'd like to get the files and contacts transferred to the new phone and need help getting the two factor authentication app set up on it.\",\n \"calendar_duration\": \"1970-03-25 20:55:00\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"46c03489a9fe19810148cd5b8cbf501e\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"2\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"2\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd\",\n \"value\": \"681b365ec0a80164000fb0b05854a0cd\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"7\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba\",\n \"value\": \"105cf7f3c611227501e75e08b14a38ba\"\n },\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 19:56:12\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000012\",\n \"approval_history\": \"\",\n \"number\": \"INC0000012\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8\",\n \"value\": \"f298d2d2c611227b0106c6be7f154bc8\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 23:11:21\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"glide.maint\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"9233352\",\n \"closed_at\": \"2019-11-08 23:12:02\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/0c43cc3ec61122750182c1324e2722d9\",\n \"value\": \"0c43cc3ec61122750182c1324e2722d9\"\n },\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-16 23:07:00\",\n \"business_duration\": \"1970-01-26 13:49:12\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Customer didn't receive eFax\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/287ee6fea9fe198100ada7950d0b1b73\",\n \"value\": \"287ee6fea9fe198100ada7950d0b1b73\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"2209752\",\n \"description\": \"I tried sending a fax to a customer through the eFax online portal and also via email. My customer did not receive the fax in both instances. 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Logged out and back in again and it's still not appearing. 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\"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f\",\n \"value\": \"108752c8c611227501d4ab0e392ba97f\"\n },\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:15:35\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000026\",\n \"approval_history\": \"\",\n \"number\": \"INC0000026\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 23:56:03\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"9316873\",\n \"closed_at\": \"2019-10-17 23:56:53\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-15 23:54:59\",\n \"business_duration\": \"1970-01-26 21:01:13\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Seem to have an issue with my hard drive...\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3\",\n \"value\": \"8a5055c9c61122780043563ef53438e3\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"2235673\",\n \"description\": \"Hard drive has been making a loud grinding noise for the last two days.\",\n \"calendar_duration\": \"1970-04-18 20:01:13\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"46f1784ba9fe19810018aa27fbb23482\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"3\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"2\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"hardware\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:15:31\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000028\",\n \"approval_history\": \"\",\n \"number\": \"INC0000028\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-13 23:58:44\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"8539092\",\n \"closed_at\": \"2019-10-29 23:58:58\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-24 23:58:00\",\n \"business_duration\": \"1970-01-24 12:58:12\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"My disk is still having issues. 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Keep getting \\\"unable to join network\\\" message.\",\n \"calendar_duration\": \"1970-03-25 19:55:00\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"46f6ede0a9fe198100e10154c34a0c2a\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"3\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"1\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"hardware\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:15:54\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000032\",\n \"approval_history\": \"\",\n \"number\": \"INC0000032\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-14 00:20:14\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"8624196\",\n \"closed_at\": \"2019-10-24 00:35:27\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-24 00:19:36\",\n \"business_duration\": \"1970-01-24 20:36:36\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7\",\n \"value\": \"681ccaf9c0a8016400b98a06818d57c7\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"EMAIL Server Down Again\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3\",\n \"value\": \"8a5055c9c61122780043563ef53438e3\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"2061396\",\n \"description\": \"Multiple employees have reported that they are unable to send/receive email.\",\n \"calendar_duration\": \"1970-04-10 19:36:36\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"47079b68a9fe198100a614a4c225c88d\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"3\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"1\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 20:15:24\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000033\",\n \"approval_history\": \"\",\n \"number\": \"INC0000033\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-14 00:23:54\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"9149601\",\n \"closed_at\": \"2019-10-18 00:24:08\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-17 22:22:52\",\n \"business_duration\": \"1970-01-26 06:33:21\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2007\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:13\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"File Server is 80% full - Needs upgrade\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3\",\n \"value\": \"8a5055c9c61122780043563ef53438e3\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"2183601\",\n \"description\": \"2tb file server has less than 400gb free.\",\n \"calendar_duration\": \"1970-04-16 21:33:21\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"470af5afa9fe198101b324dd773ef379\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"1\",\n \"problem_id\": \"\",\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"1\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba\",\n \"value\": \"105cf7f3c611227501e75e08b14a38ba\"\n },\n \"category\": \"inquiry\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 19:53:47\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000034\",\n \"approval_history\": \"\",\n \"number\": \"INC0000034\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2019-11-03 00:26:28\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"don.goodliffe\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"8624792\",\n \"closed_at\": \"2019-10-16 00:26:41\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-14 20:25:29\",\n \"business_duration\": \"1970-01-24 20:46:32\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2006\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-22 16:12:01\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Does not look like a backup occurred last night\",\n \"close_code\": \"Solved Remotely (Permanently)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a4dde73c6112278017a6a4baf547aa7\",\n \"value\": \"8a4dde73c6112278017a6a4baf547aa7\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"2061992\",\n \"description\": \"Last automated backup occurred two nights ago. 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\"pat\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"7937181\",\n \"closed_at\": \"2019-11-01 23:10:06\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/b0c4030ac0a800090152e7a4564ca36c\",\n \"value\": \"b0c4030ac0a800090152e7a4564ca36c\"\n },\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-10-31 23:09:51\",\n \"business_duration\": \"1970-01-22 21:46:21\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2005\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 19:56:12\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Can't read email\",\n \"close_code\": \"Closed/Resolved by Caller\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06\",\n \"value\": \"d625dccec0a8016700a222a0f7900d06\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"1892781\",\n \"description\": \"User can't access email on mail.company.com.\\n\\t\\t\",\n \"calendar_duration\": \"1970-04-02 20:46:21\",\n \"close_notes\": \"Closed before close notes were made mandatory\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": \"9ee1b13dc6112271007f9d0efdb69cd0\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"9c573169c611228700193229fff72400\",\n \"contact_type\": \"\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"1\",\n \"problem_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/problem/9d3a266ac6112287004e37fb2ceb0133\",\n \"value\": \"9d3a266ac6112287004e37fb2ceb0133\"\n },\n \"company\": \"\",\n \"reassignment_count\": \"1\",\n \"activity_due\": \"\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46b87022a9fe198101a78787e40d7547\",\n \"value\": \"46b87022a9fe198101a78787e40d7547\"\n },\n \"severity\": \"1\",\n \"comments\": \"\",\n \"approval\": \"\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"21\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": 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{\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"pat\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"7334822\",\n \"closed_at\": \"2019-11-09 00:40:24\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2019-11-07 22:49:22\",\n \"business_duration\": \"1970-01-21 06:27:02\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005\",\n \"value\": \"5137153cc611227c000bbd1bd8cd2005\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-31 20:16:24\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Forgot email password\",\n \"close_code\": \"Solved (Work Around)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06\",\n \"value\": \"d625dccec0a8016700a222a0f7900d06\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"1751222\",\n \"description\": \"User forgot their email password.\",\n \"calendar_duration\": \"1970-03-26 21:27:02\",\n \"close_notes\": \"Walked him through settng his password, again.\\n\\t\\t\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0\",\n \"value\": 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\"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2020-02-06 12:00:01\",\n \"child_incidents\": \"0\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000601\",\n \"approval_history\": \"\",\n \"number\": \"INC0000601\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913\",\n \"value\": \"62d78687c0a8010e00b3d84178adc913\"\n },\n \"sys_updated_by\": \"system\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2020-01-27 09:43:10\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"7\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"admin\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"264417\",\n \"closed_at\": \"2020-02-06 12:00:01\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/affd3c8437201000deeabfc8bcbe5dc3\",\n \"value\": \"affd3c8437201000deeabfc8bcbe5dc3\"\n },\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"false\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2020-01-27 09:42:59\",\n \"business_duration\": \"1970-01-02 00:00:00\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666\",\n \"value\": \"46d44a23a9fe19810012d100cca80666\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2020-01-30 11:09:56\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"The USB port on my PC stopped working\",\n \"close_code\": \"Solved (Work Around)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": \"\",\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"86400\",\n \"description\": \"\",\n \"calendar_duration\": \"1970-01-04 01:26:57\",\n \"close_notes\": \"As this is intermittent. Restarting the PC fixes this.\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913\",\n \"value\": \"62d78687c0a8010e00b3d84178adc913\"\n },\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"9e7f9864532023004247ddeeff7b121f\",\n \"contact_type\": \"walk-in\",\n \"reopened_by\": \"\",\n \"incident_state\": \"7\",\n \"urgency\": \"3\",\n \"problem_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/problem/8f74a828532023004247ddeeff7b1295\",\n \"value\": \"8f74a828532023004247ddeeff7b1295\"\n },\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"0\",\n \"activity_due\": \"\",\n \"assigned_to\": \"\",\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"2\",\n \"reopen_count\": \"0\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"hardware\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2018-12-13 07:39:53\",\n \"child_incidents\": \"0\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0009003\",\n \"approval_history\": \"\",\n \"number\": \"INC0009003\",\n \"resolved_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": 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\"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/77ad8176731313005754660c4cf6a7de\",\n \"value\": \"77ad8176731313005754660c4cf6a7de\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"2018-08-30 09:49:17\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Cannot sign into the company portal app\",\n \"close_code\": \"Solved (Work Around)\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": \"\",\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"0\",\n \"description\": \"Having an issue with users trying to access the company portal app\",\n \"calendar_duration\": \"1970-01-01 00:31:45\",\n \"close_notes\": \"Reinstalled the app\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": {\n \"link\": 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},\n \"user_input\": \"\",\n \"sys_created_on\": \"2016-08-10 16:37:45\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"1\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"admin\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"\",\n \"closed_at\": \"\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"true\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"5\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2016-08-10 16:37:45\",\n \"business_duration\": \"\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8\",\n \"value\": \"f298d2d2c611227b0106c6be7f154bc8\"\n },\n \"reopened_time\": 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\"description\": \"Was able to access SAP Controlling application last week but doesn't seem to be working as of today. 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\"expected_start\": \"\",\n \"opened_at\": \"2020-01-10 20:48:40\",\n \"business_duration\": \"\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7\",\n \"value\": \"46c6f9efa9fe198101ddf5eed9adf6e7\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"SAP Financial Accounting application appears to be down\",\n \"close_code\": \"\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a4dde73c6112278017a6a4baf547aa7\",\n \"value\": \"8a4dde73c6112278017a6a4baf547aa7\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"\",\n \"description\": \"Main menu doesn't load when I open the SAP 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\"5137153cc611227c000bbd1bd8cd2005\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"2020-01-10 12:40:39\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"94\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"3\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc\",\n \"value\": \"db96a8480a0a0a65019da337d4a89edc\"\n },\n \"category\": \"software\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2020-01-31 19:42:25\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000053\",\n \"approval_history\": \"\",\n \"number\": \"INC0000053\",\n \"resolved_by\": \"\",\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd\",\n \"value\": \"681b365ec0a80164000fb0b05854a0cd\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2020-01-10 20:48:46\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"2\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"itil\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"\",\n \"closed_at\": \"\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/26e51a2f0a0a0bb4008628d2254c42db\",\n \"value\": \"26e51a2f0a0a0bb4008628d2254c42db\"\n },\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"1\",\n \"active\": \"true\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"1\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2020-01-10 20:48:46\",\n \"business_duration\": \"\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46d4a69ba9fe1981001af9616bf01185\",\n \"value\": \"46d4a69ba9fe1981001af9616bf01185\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"The SAP HR application is not accessible\",\n \"close_code\": \"\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/8a4dde73c6112278017a6a4baf547aa7\",\n \"value\": \"8a4dde73c6112278017a6a4baf547aa7\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"\",\n \"description\": \"I've been trying to access the SAP HR application for the last few hours. 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Is there an outage?\",\n \"calendar_duration\": \"\",\n \"close_notes\": \"\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": \"\",\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"d71da88ac0a801670061eabfe4b28f77\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"3\",\n \"urgency\": \"1\",\n \"problem_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/problem/d7296d02c0a801670085e737da016e70\",\n \"value\": \"d7296d02c0a801670085e737da016e70\"\n },\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"0\",\n \"activity_due\": \"2015-11-24 17:47:36\",\n \"assigned_to\": \"\",\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"2015-11-02 12:45:24\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"95\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"3\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0\",\n \"value\": \"db9a923c0a0a0a6501068d6eaec25ee0\"\n },\n \"category\": \"software\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2020-01-24 23:08:31\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000055\",\n \"approval_history\": \"\",\n \"number\": \"INC0000055\",\n \"resolved_by\": \"\",\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd\",\n \"value\": 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\"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46c1293aa9fe1981000dc753e75ebeee\",\n \"value\": \"46c1293aa9fe1981000dc753e75ebeee\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"SAP Sales app is not accessible\",\n \"close_code\": \"\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06\",\n \"value\": \"d625dccec0a8016700a222a0f7900d06\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"\",\n \"description\": \"Unable to get into the SAP Sales app. It was working yesterday.\",\n \"calendar_duration\": \"\",\n \"close_notes\": \"\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": \"\",\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"d71f7935c0a8016700802b64c67c11c6\",\n \"contact_type\": \"phone\",\n \"reopened_by\": \"\",\n \"incident_state\": \"2\",\n \"urgency\": \"1\",\n \"problem_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/problem/d7296d02c0a801670085e737da016e70\",\n \"value\": \"d7296d02c0a801670085e737da016e70\"\n },\n \"company\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"0\",\n \"activity_due\": \"2020-01-25 01:08:31\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666\",\n \"value\": \"46d44a23a9fe19810012d100cca80666\"\n },\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"2020-01-10 12:47:23\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"10\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"3\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"false\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"\",\n \"sys_updated_on\": \"2020-01-31 19:51:14\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000003\",\n \"approval_history\": \"\",\n \"number\": \"INC0000003\",\n \"resolved_by\": \"\",\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd\",\n \"value\": \"681b365ec0a80164000fb0b05854a0cd\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2018-06-05 14:41:46\",\n \"sys_domain\": {\n \"link\": 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\"link\": \"https://dev97011.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec\",\n \"value\": \"31bea3d53790200044e0bfc8bcbe5dec\"\n },\n \"reassignment_count\": \"2\",\n \"activity_due\": \"2020-01-31 21:51:14\",\n \"assigned_to\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666\",\n \"value\": \"46d44a23a9fe19810012d100cca80666\"\n },\n \"severity\": \"1\",\n \"comments\": \"\",\n \"approval\": \"\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"12\",\n \"reopen_count\": \"\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"\",\n \"correlation_id\": \"\",\n \"location\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba\",\n \"value\": \"105cf7f3c611227501e75e08b14a38ba\"\n },\n \"category\": \"network\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n 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\"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2020-01-31 19:52:34\",\n \"child_incidents\": \"\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0000049\",\n \"approval_history\": \"\",\n \"number\": \"INC0000049\",\n \"resolved_by\": \"\",\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/glide.maint\",\n \"value\": \"glide.maint\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2020-01-10 18:05:40\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"2\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"glide.maint\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"\",\n \"closed_at\": \"\",\n \"cmdb_ci\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/cmdb_ci/5fd00a81c0a8010e011635bd6a50fb64\",\n \"value\": \"5fd00a81c0a8010e011635bd6a50fb64\"\n },\n 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\"77ad8176731313005754660c4cf6a7de\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Employee payroll application server is down.\",\n \"close_code\": \"\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/36c741fa731313005754660c4cf6a70d\",\n \"value\": \"36c741fa731313005754660c4cf6a70d\"\n },\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"\",\n \"description\": \"Employee payroll application server is down.Not able to login with valid credentials.\",\n \"calendar_duration\": \"\",\n \"close_notes\": \"\",\n \"notify\": \"1\",\n \"service_offering\": \"\",\n \"sys_class_name\": \"incident\",\n \"closed_by\": \"\",\n \"follow_up\": \"\",\n \"parent_incident\": \"\",\n \"sys_id\": \"f12ca184735123002728660c4cf6a7ef\",\n \"contact_type\": \"\",\n \"reopened_by\": \"\",\n \"incident_state\": \"1\",\n \"urgency\": \"1\",\n \"problem_id\": \"\",\n \"company\": \"\",\n \"reassignment_count\": \"0\",\n \"activity_due\": \"2018-12-13 09:26:28\",\n \"assigned_to\": \"\",\n \"severity\": \"3\",\n \"comments\": \"\",\n \"approval\": \"not requested\",\n \"sla_due\": \"\",\n \"comments_and_work_notes\": \"\",\n \"due_date\": \"\",\n \"sys_mod_count\": \"6\",\n \"reopen_count\": \"0\",\n \"sys_tags\": \"\",\n \"escalation\": \"0\",\n \"upon_approval\": \"proceed\",\n \"correlation_id\": \"\",\n \"location\": \"\",\n \"category\": \"hardware\"\n },\n {\n \"parent\": \"\",\n \"made_sla\": \"true\",\n \"caused_by\": \"\",\n \"watch_list\": \"\",\n \"upon_reject\": \"cancel\",\n \"sys_updated_on\": \"2018-12-13 07:28:49\",\n \"child_incidents\": \"0\",\n \"hold_reason\": \"\",\n \"task_effective_number\": \"INC0007002\",\n \"approval_history\": \"\",\n \"number\": \"INC0007002\",\n \"resolved_by\": \"\",\n \"sys_updated_by\": \"admin\",\n \"opened_by\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441\",\n \"value\": \"6816f79cc0a8016401c5a33be04be441\"\n },\n \"user_input\": \"\",\n \"sys_created_on\": \"2018-10-17 05:48:24\",\n \"sys_domain\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user_group/global\",\n \"value\": \"global\"\n },\n \"state\": \"1\",\n \"route_reason\": \"\",\n \"sys_created_by\": \"admin\",\n \"knowledge\": \"false\",\n \"order\": \"\",\n \"calendar_stc\": \"\",\n \"closed_at\": \"\",\n \"cmdb_ci\": \"\",\n \"delivery_plan\": \"\",\n \"contract\": \"\",\n \"impact\": \"3\",\n \"active\": \"true\",\n \"work_notes_list\": \"\",\n \"business_service\": \"\",\n \"priority\": \"4\",\n \"sys_domain_path\": \"/\",\n \"rfc\": \"\",\n \"time_worked\": \"\",\n \"expected_start\": \"\",\n \"opened_at\": \"2018-10-17 05:47:51\",\n \"business_duration\": \"\",\n \"group_list\": \"\",\n \"work_end\": \"\",\n \"caller_id\": {\n \"link\": \"https://dev97011.service-now.com/api/now/table/sys_user/77ad8176731313005754660c4cf6a7de\",\n \"value\": \"77ad8176731313005754660c4cf6a7de\"\n },\n \"reopened_time\": \"\",\n \"resolved_at\": \"\",\n \"approval_set\": \"\",\n \"subcategory\": \"\",\n \"work_notes\": \"\",\n \"universal_request\": \"\",\n \"short_description\": \"Need access to the common drive.\",\n \"close_code\": \"\",\n \"correlation_display\": \"\",\n \"delivery_task\": \"\",\n \"work_start\": \"\",\n \"assignment_group\": \"\",\n \"additional_assignee_list\": \"\",\n \"business_stc\": \"\",\n \"description\": \"Need access to the common drive for sharing files which can be accessed by all members. 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}
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