aws_ssm_parameter Intelligent-Tiering will not create Advanced Tier parameters

[seanpascual]

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Terraform CLI and Terraform AWS Provider Version

Terraform v0.15.0

• provider registry.terraform.io/hashicorp/aws v3.37.0

Affected Resource(s)

• aws_ssm_parameter

Terraform Configuration Files

Please include all Terraform configurations required to reproduce the bug. Bug reports without a functional reproduction may be closed without investigation.

terraform {
  required_version = ">= 0.15.0"

  required_providers {
    aws = ">= 3.37"
  }
}

provider "aws" {
  region = "eu-west-1"
}

resource "aws_ssm_parameter" "parameters" {
  name  = "/test/test"
  tier  = "Intelligent-Tiering"
  type  = "String"
  value = "qcqrgfvcyulvjhgrhykgmmgxveqabaapzrlmavtvizkrvwxzgseckbcbxyrmydduhybivohtusbnlzyixbwgcjqlwzgkvdrwpylwwqghibgbthsntqriggernvyhkkafjasmuxwlmalbepdjlsiwgxndfbtgcfijpjmjnlxhmskzubqzsaehndwjpdiudqcvfuaerrsddwuyrejnreblkbrqfnxnbioybelzwaksdqqthxmquoglclpngiqbqnvyqfzhkvcdoanagvjxiqxvwkbxfzpzovrqrfaguqtinxyzieblusouievzhkmsrnafaoagjatyfsiqfvceyjrqkdepzyxaryeoocpvsztqflkstcjvoqguyoxmoxhdsjazvtijloceiamyqplyvfqstapwjkydiiwaqrmopdmrkniwbrpydxeysoqjcgbpwnyczroojiqvtpwaalgblhkdpdmcpvvtjrfmmgpbnfthbnznlldbmvjmppupcjjetbtvcycybficepumufqvkntpjppnwchgszchzyhrldcjixwkwtpsbvibvdrsqjannyfkawpojuwszshepznceiivfcakjjvcopdbfdygeczvsgmptqaoqwudlfdnmrhjmbrhpgzustwcduwxrnvsloucwjfpcvxbuiogexshwvtypubthivesgpxbyssgxcrzsmhfyfrhvglosfihsmynuoifzjkvhlykaivsukyonqouzujchgnlncwqmbsyulgdmbddemcxndnyqsqkmswfolcygfiatgbkpllleuxlgxkphebshdzjunnvhpzrtuawtcwkpvyxbhrweplfxldckqwlfefeuafjyrdwjuhjmazcwftufwsmgijsvcujdkfhdehqfcqczacyspghmjecznziryqbrkulozgarkuwyahefrrexixfernyjxnirwbfbwjpamunyeyxwgbhvmuarmzgitfmzycvnmffxrszuekidxgakdtxfdfgwucjbanbybhjzmwahlwriyeteotbqqleoytrmeddyxyhektlasloozrvpchiffaelyswpuzfyebnrepdwtfsuydlitejrkqlhzkceohtggowrnmzaffgjsqliiaiuygttrfeymhxssiecrctxpsjjifwnbcyqfktqtrvrguzvpbavlgujtifjakmqqjsewbumorwfxciuqvonilozaqgynorfezrnqzwwladwvcpupjpefxscpazgmclfxznwtskjezuvkvpoqiexedmsjbfukpxprhaswxfbjewyppkhxppqxcksyihfiojqezjukwsxqlrvkxwwkhylhkyszcjmnwexgdyootcjydjsifnhxgnujgeizhvjbcfikmyjpjcyrigczebpszglfzuhvvutzhybdsnrcmeckkkvcvjvxqfgvjjhkhopubkzabbfniifiohwbttcniutwimvkhsybldpfchczpsyjldhwskkdoiuyviggnknsfsadavukpguyngiezxuloiogfvxmkuxqpdffgkutbmiluclhqyqpwvtvsvpvgnrqnppxgkgmjaxkikmqqagjlynfxfwlwrqybhiohppmhaqbbiiohaufwtzncsoemttsskrozwimkqoyfulswnazqyxgnblmdudqxmjxmxyvoustugmdidynmbbblkgetvvgzhqdxwllwcxcrsqcmmlquslgnxvcmunxniyuifbjidsuawlymttcwtzqwodryeazgwqfmsfycfjofnxexwrnkipopjkovjuvflgbaabiomutaevxkegykkudvkcgjpawwdgallhchouwdfejxtrquimnnwdysefarnffqmjnvoyfyigrlrwftykyupqkeurjjnrtvkbpbqrzduicekuofdicblocyhymglbjvigykgaepattmdfnxwlmuocojrszzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsod"
}

Debug Output

https://gist.github.com/seanpascual/ff93fc20e6eae7010171ff729df7eb81

Panic Output

Expected Behavior

SSM parameter should've been created with the Advanced tier automatically

Actual Behavior

SSM parameter was attempted to be created in the Standard Tier even though it meets the requirements for Advanced Tier with Intelligent-Tiering. Thus was producing an error as the string is more than the 4kb limit for the Standard Tier.

I've run this with the aws cli ssm put-parameter command it successfully chooses the correct tier for the long string.

Steps to Reproduce

1. terraform apply the above code

Important Factoids

References

• Support Intelligent-Tiering tier for aws_ssm_parameter #11800
• r/aws_ssm_parameter: Adding support for Intelligent-Tiering #11967

[seanpascual]

I have done this test again with version 1.0.0 of Terraform and 3.45 of the AWS provider, however it is still giving the same message.

│ Error: error creating SSM parameter (/test/test): ValidationException: Standard tier parameters support a maximum parameter value of 4096 characters. To create a larger parameter value, upgrade the parameter to use the advanced-parameter tier. For more information, see https://docs.aws.amazon.com/systems-manager/latest/userguide/parameter-store-advanced-parameters.html

[robmp]

It also doesn't automatically use the advanced tier after reaching the limit of standard tier parameters. Tested with AWS provider v3.52.0.

Error: error creating SSM parameter (/test/test): ParameterLimitExceeded: You have reached the maximum number of standard parameters for this AWS account and Region (10000). To add more parameters, either delete existing parameters or upgrade to the advanced-parameter tier (charges apply).

[gchristidis]

When an SSM parameter uses tier of Standard or Advanced the Terraform plan shows the ssm parameter creation with the tier in the parameter. When Intellligent-Tiering is used the plan does not show the tier in the plan, I assume its because tier is ignored as a property by Terraform as it may change.

However looking at the Terraform debug logs with aws provider 3.58.0 I can see the following warning

2021/09/15 15:31:57 [WARN] Provider "registry.terraform.io/hashicorp/aws" produced an invalid plan for aws_ssm_parameter.testparameter, but we are tolerating it because it is using the legacy plugin SDK.
    The following problems may be the cause of any confusing errors from downstream operations:
      - .tier: planned value cty.NullVal(cty.String) does not match config value cty.StringVal("Intelligent-Tiering")

and then the debug of the PUT request to ssm/putparameter shows the body of the message with the Tier set to Standard

---[ REQUEST POST-SIGN ]-----------------------------
POST / HTTP/1.1
Host: ssm.ap-southeast-2.amazonaws.com
User-Agent: APN/1.0 HashiCorp/1.0 Terraform/0.14.11 (+https://www.terraform.io) terraform-provider-aws/3.58.0 (+https://registry.terraform.io/providers/hashicorp/aws) aws-sdk-go/1.40.37 (go1.16; linux; amd64)
Content-Length: 9053
Authorization: ..................
Content-Type: application/x-amz-json-1.1
X-Amz-Date: 20210915T070645Z
X-Amz-Target: AmazonSSM.PutParameter
Accept-Encoding: gzip

{"AllowedPattern":"","Description":"TestParameter","Name":"TestParameter","Overwrite":true,"Tier":"Standard","Type":"String","Value":"qcqrgfvcyulvjhgrhykgmmgxveqabaapzrlmavtvizkrvwxzgseckbcbxyrmydduhybivohtusbnlzyixbwgcjqlwzgkvdrwpylwwqghibgbthsntqriggernvyhkkafjasmuxwlmalbepdjlsiwgxndfbtgcfijpjmjnlxhmskzubqzsaehndwjpdiudqcvfuaerrsddwuyrejnreblkbrqfnxnbioybelzwaksdqqthxmquoglclpngiqbqnvyqfzhkvcdoanagvjxiqxvwkbxfzpzovrqrfaguqtinxyzieblusouievzhkmsrnafaoagjatyfsiqfvceyjrqkdepzyxaryeoocpvsztqflkstcjvoqguyoxmoxhdsjazvtijloceiamyqplyvfqstapwjkydiiwaqrmopdmrkniwbrpydxeysoqjcgbpwnyczroojiqvtpwaalgblhkdpdmcpvvtjrfmmgpbnfthbnznlldbmvjmppupcjjetbtvcycybficepumufqvkntpjppnwchgszchzyhrldcjixwkwtpsbvibvdrsqjannyfkawpojuwszshepznceiivfcakjjvcopdbfdygeczvsgmptqaoqwudlfdnmrhjmbrhpgzustwcduwxrnvsloucwjfpcvxbuiogexshwvtypubthivesgpxbyssgxcrzsmhfyfrhvglosfihsmynuoifzjkvhlykaivsukyonqouzujchgnlncwqmbsyulgdmbddemcxndnyqsqkmswfolcygfiatgbkpllleuxlgxkphebshdzjunnvhpzrtuawtcwkpvyxbhrweplfxldckqwlfefeuafjyrdwjuhjmazcwftufwsmgijsvcujdkfhdehqfcqczacyspghmjecznziryqbrkulozgarkuwyahefrrexixfernyjxnirwbfbwjpamunyeyxwgbhvmuarmzgitfmzycvnmffxrszuekidxgakdtxfdfgwucjbanbybhjzmwahlwriyeteotbqqleoytrmeddyxyhektlasloozrvpchiffaelyswpuzfyebnrepdwtfsuydlitejrkqlhzkceohtggowrnmzaffgjsqliiaiuygttrfeymhxssiecrctxpsjjifwnbcyqfktqtrvrguzvpbavlgujtifjakmqqjsewbumorwfxciuqvonilozaqgynorfezrnqzwwladwvcpupjpefxscpazgmclfxznwtskjezuvkvpoqiexedmsjbfukpxprhaswxfbjewyppkhxppqxcksyihfiojqezjukwsxqlrvkxwwkhylhkyszcjmnwexgdyootcjydjsifnhxgnujgeizhvjbcfikmyjpjcyrigczebpszglfzuhvvutzhybdsnrcmeckkkvcvjvxqfgvjjhkhopubkzabbfniifiohwbttcniutwimvkhsybldpfchczpsyjldhwskkdoiuyviggnknsfsadavukpguyngiezxuloiogfvxmkuxqpdffgkutbmiluclhqyqpwvtvsvpvgnrqnppxgkgmjaxkikmqqagjlynfxfwlwrqybhiohppmhaqbbiiohaufwtzncsoemttsskrozwimkqoyfulswnazqyxgnblmdudqxmjxmxyvoustugmdidynmbbblkgetvvgzhqdxwllwcxcrsqcmmlquslgnxvcmunxniyuifbjidsuawlymttcwtzqwodryeazgwqfmsfycfjofnxexwrnkipopjkovjuvflgbaabiomutaevxkegykkudvkcgjpawwdgallhchouwdfejxtrquimnnwdysefarnffqmjnvoyfyigrlrwftykyupqkeurjjnrtvkbpbqrzduicekuofdicblocyhymglbjvigykgaepattmdfnxwlmuocojrszzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsodzjmdnknplyllzxrezawfqfkgegoscsvaimsod"}

[gchristidis]

Any chance this could get looked at, Intelligent-Tiering as it stands does not work. It does not change the parameter type based on its size threshold or the number of standard parameters threshold.

[dan-petty]

Got bit by this bug today.

[github-actions]

This functionality has been released in v4.18.0 of the Terraform AWS Provider. Please see the Terraform documentation on provider versioning or reach out if you need any assistance upgrading.

For further feature requests or bug reports with this functionality, please create a new GitHub issue following the template. Thank you!

[github-actions]

I'm going to lock this issue because it has been closed for 30 days ⏳. This helps our maintainers find and focus on the active issues.
If you have found a problem that seems similar to this, please open a new issue and complete the issue template so we can capture all the details necessary to investigate further.