The latest Samsung Galaxy A15 phone cannot install ARCore

[americanidler]

SPECIFIC ISSUE ENCOUNTERED

Samsung Galaxy A15 phone cannot install Google's ARore or Play service for AR, though it is the latest and older phones like Galaxy A14 and A13 both can install.

I looked up and found Galaxy A15 isn't in supported device list. The phone was released on December 13, 2023 and is powerful enough to support AR, I am sure.

VERSIONS USED

• Android Studio:
• ARCore SDK for Android: 1.41
• Device manufacturer, model, and O/S: Samsung Galaxy A15 phone. O/S: Android 14
• Google Play Services for AR (ARCore): Latest from Google Play store
  On Windows, use: adb shell pm dump com.google.ar.core | findstr /i "packages: versionName"
  On macOS, use: adb shell pm dump com.google.ar.core | egrep -i versionName\|packages:
• Output of adb shell getprop ro.build.fingerprint:
  samsung/a15ub/a15:14/UP1A.231005.007/A155MUBS1AXA1:user/release-keys

STEPS TO REPRODUCE THE ISSUE

1. Get a Samsung Galaxy A15
2. Try to install Google Play service for AR or ARcore
3. Verify that it cannot be installed because "device is not supported"

WORKAROUNDS (IF ANY)

ADDITIONAL COMMENTS

[mrichards]

@americanidler The A15 is supported, and Google Play Services for AR was installed by default on our local A15 test device -- though not visible in the Play Store.

Please check in the phone's app list to see if Google Play Services for AR is already installed as a system app. Got to Settings > Apps and then click the filter button to display system apps, as only user apps will be displayed by default. Is it there?

Also please provide the output of adb shell getprop ro.build.fingerprint.

Edit: Another thing to try: Launch Google Maps on the device and see if "Live View" is available for walking directions. Does "Live View" launch an AR experience, similar to what is shown on this page?

[americanidler]

Thanks for the comment! I did a bit research and I learned that Galaxy A15 was released on Dec. 11th, 2023, which is later than the latest release of this repo. It is also not listed in here https://developers.google.com/ar/devices#google_play

Here are my screen shots

Google play services for AR is not listed as installed in my Apps.

Live View in Google map is greyed out

When I land myself to google play service for AR in the play store, it appears "uninstall-able"

[americanidler]

And here is my phone's fingerprint. samsung/a15ub/a15:14/UP1A.231005.007/A155MUBS1AXA1:user/release-keys.

Much thx for helping out.

[sandyfriend]

Google side support A15 5G devices, not A15 4G. A15 4G is not supported.

[americanidler]

Google side support A15 5G devices, not A15 4G. A15 4G is not supported.

OMG, no way. That is why? OK

[15kingben]

Closing this as resolved per the info from Chen

[ajmv78]

I swear these Google developers lose perspective on what this tech is all about. Of course, if you live in SF and have an iPhone 1241241 (or a Pixel 134124 or whatever) you could care less if your "policies" block useful functionality to the rest of the world, but my god. Are we really going to sit here and pretend than a 2023 phone cannot run basic AR? What's this about?

[Hsoofi82]

My Phone is a Samsung A15 4G , im Game Developer and i Want Create AR Game But My Phone Dont Suported Please Help Me