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Another device verification doesn't give access to keys backup #20699

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waclaw66 opened this issue Jan 24, 2022 · 1 comment
Closed

Another device verification doesn't give access to keys backup #20699

waclaw66 opened this issue Jan 24, 2022 · 1 comment
Labels
A-E2EE A-E2EE-SAS-Verification O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@waclaw66
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waclaw66 commented Jan 24, 2022 •
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Steps to reproduce

There is a big difference when a new device is verified with another device or with a phrase.

obrazek

With a phrase it gives instant access to server backup of keys and all encrypted messages are immediately decrypted.

On the other hand, when a device is verified with another device, you can see many messages
** Unable to decrypt: The sender's device has not sent us the keys for this message. **
until keys are fetched from other devices. And very often they are not.

Outcome

What did you expect?

There should not be different outcome depending on used verification method.
There is no such problem with Element Android.

What happened instead?

Another device verification gives you bad user experience.

Operating system

Windows 10

Browser information

Firefox 96b10

URL for webapp

own

Application version

Element version: 1.9.9 Olm version: 3.2.8

Homeserver

own

Will you send logs?

No
@germain-gg germain-gg added A-E2EE A-E2EE-SAS-Verification O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Jan 24, 2022
@waclaw66 waclaw66 mentioned this issue Jan 27, 2022
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@richvdh
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richvdh commented Jan 21, 2025

Sounds like the other device didn't have the key backup key to share with you. Tracked at element-hq/element-meta#2642

@richvdh richvdh closed this as completed Jan 21, 2025
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A-E2EE A-E2EE-SAS-Verification O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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@germain-gg @richvdh @waclaw66