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troubleshooting-sso.md

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Troubleshooting SSO connectivity to Currents

Troubleshooting SSO

Please follow the steps below to help collect information when you have issues with using SSO connection:

  • Open the latest Chrome browser
  • Navigate to https://app.currents.dev/login
  • Open Chrome Developer Tools (View > Developer > Developer Tools)
  • Switch to Network Tab (1) and make sure that Network Recording is active (the recording button is red) (2)

Activating Network Recording in Chrome Develper Tools

  • Enter your email into the Email field, then click "Continue" - you will be forwarded to your organization's Identity Service Provider login screen
  • Enter your credentials, you will be forwarded to currents.dev domain
  • Upon seeing an error message, please capture the screenshot
  • Save the recorded network requests log (HAR) by clicking the "Export HAR..." button in Chrome Developer Tools

Exporting HAR from Chrome Developer Tools

Share the screenshot and the generated HAR file with our Support team

Case-sensitive NameID Errors

Various IdP use case-sensitive format for email and domain. If NameID contains uppercase characters, users that already have an Currents account can see an error message 

Invalid SAML response received: Invalid ProviderName/Username combination.

To resolve the issue you need to ensure the NameID is lowercased in your IdP settings.

For example: