From 82d49c331c4b38ec720cf8ff8549285e12dd0836 Mon Sep 17 00:00:00 2001 From: aws-sdk-python-automation Date: Tue, 14 May 2024 18:04:25 +0000 Subject: [PATCH] Update to latest models --- .../api-change-connect-72309.json | 5 + .../next-release/api-change-s3-19289.json | 5 + .../data/connect/2017-08-08/paginators-1.json | 18 ++ .../data/connect/2017-08-08/service-2.json | 233 +++++++++++++++++- botocore/data/s3/2006-03-01/service-2.json | 1 + 5 files changed, 252 insertions(+), 10 deletions(-) create mode 100644 .changes/next-release/api-change-connect-72309.json create mode 100644 .changes/next-release/api-change-s3-19289.json diff --git a/.changes/next-release/api-change-connect-72309.json b/.changes/next-release/api-change-connect-72309.json new file mode 100644 index 0000000000..fdc190604e --- /dev/null +++ b/.changes/next-release/api-change-connect-72309.json @@ -0,0 +1,5 @@ +{ + "type": "api-change", + "category": "``connect``", + "description": "Amazon Connect provides enhanced search capabilities for flows & flow modules on the Connect admin website and programmatically using APIs. You can search for flows and flow modules by name, description, type, status, and tags, to filter and identify a specific flow in your Connect instances." +} diff --git a/.changes/next-release/api-change-s3-19289.json b/.changes/next-release/api-change-s3-19289.json new file mode 100644 index 0000000000..b3d50c56c4 --- /dev/null +++ b/.changes/next-release/api-change-s3-19289.json @@ -0,0 +1,5 @@ +{ + "type": "api-change", + "category": "``s3``", + "description": "Updated a few x-id in the http uri traits" +} diff --git a/botocore/data/connect/2017-08-08/paginators-1.json b/botocore/data/connect/2017-08-08/paginators-1.json index 675e29791c..e225ddc182 100644 --- a/botocore/data/connect/2017-08-08/paginators-1.json +++ b/botocore/data/connect/2017-08-08/paginators-1.json @@ -368,6 +368,24 @@ ], "output_token": "NextToken", "result_key": "PredefinedAttributes" + }, + "SearchContactFlowModules": { + "input_token": "NextToken", + "limit_key": "MaxResults", + "non_aggregate_keys": [ + "ApproximateTotalCount" + ], + "output_token": "NextToken", + "result_key": "ContactFlowModules" + }, + "SearchContactFlows": { + "input_token": "NextToken", + "limit_key": "MaxResults", + "non_aggregate_keys": [ + "ApproximateTotalCount" + ], + "output_token": "NextToken", + "result_key": "ContactFlows" } } } diff --git a/botocore/data/connect/2017-08-08/service-2.json b/botocore/data/connect/2017-08-08/service-2.json index 75fcec83c4..4d64cd21be 100644 --- a/botocore/data/connect/2017-08-08/service-2.json +++ b/botocore/data/connect/2017-08-08/service-2.json @@ -1324,7 +1324,7 @@ {"shape":"ThrottlingException"}, {"shape":"InternalServiceException"} ], - "documentation":"

Describes the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

" + "documentation":"

Describes the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.

In the response, Status indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. SAVED does not initiate validation of the content. SAVED | PUBLISHED

" }, "DescribeContactFlowModule":{ "name":"DescribeContactFlowModule", @@ -1342,7 +1342,7 @@ {"shape":"ThrottlingException"}, {"shape":"InternalServiceException"} ], - "documentation":"

Describes the specified flow module.

" + "documentation":"

Describes the specified flow module.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.

" }, "DescribeEvaluationForm":{ "name":"DescribeEvaluationForm", @@ -2987,6 +2987,40 @@ ], "documentation":"

Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.

" }, + "SearchContactFlowModules":{ + "name":"SearchContactFlowModules", + "http":{ + "method":"POST", + "requestUri":"/search-contact-flow-modules" + }, + "input":{"shape":"SearchContactFlowModulesRequest"}, + "output":{"shape":"SearchContactFlowModulesResponse"}, + "errors":[ + {"shape":"InvalidRequestException"}, + {"shape":"InvalidParameterException"}, + {"shape":"ResourceNotFoundException"}, + {"shape":"ThrottlingException"}, + {"shape":"InternalServiceException"} + ], + "documentation":"

Searches the flow modules in an Amazon Connect instance, with optional filtering.

" + }, + "SearchContactFlows":{ + "name":"SearchContactFlows", + "http":{ + "method":"POST", + "requestUri":"/search-contact-flows" + }, + "input":{"shape":"SearchContactFlowsRequest"}, + "output":{"shape":"SearchContactFlowsResponse"}, + "errors":[ + {"shape":"InvalidRequestException"}, + {"shape":"InvalidParameterException"}, + {"shape":"ResourceNotFoundException"}, + {"shape":"ThrottlingException"}, + {"shape":"InternalServiceException"} + ], + "documentation":"

Searches the contact flows in an Amazon Connect instance, with optional filtering.

" + }, "SearchContacts":{ "name":"SearchContacts", "http":{ @@ -3583,7 +3617,7 @@ {"shape":"ThrottlingException"}, {"shape":"InternalServiceException"} ], - "documentation":"

Updates the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

" + "documentation":"

Updates the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.

" }, "UpdateContactFlowMetadata":{ "name":"UpdateContactFlowMetadata", @@ -3619,7 +3653,7 @@ {"shape":"ThrottlingException"}, {"shape":"InternalServiceException"} ], - "documentation":"

Updates specified flow module for the specified Amazon Connect instance.

" + "documentation":"

Updates specified flow module for the specified Amazon Connect instance.

Use the $SAVED alias in the request to describe the SAVED content of a Flow. For example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED needs to be supplied to view saved content that has not been published.

" }, "UpdateContactFlowModuleMetadata":{ "name":"UpdateContactFlowModuleMetadata", @@ -6022,6 +6056,10 @@ "shape":"ContactFlowState", "documentation":"

The type of flow.

" }, + "Status":{ + "shape":"ContactFlowStatus", + "documentation":"

The status of the contact flow.

" + }, "Description":{ "shape":"ContactFlowDescription", "documentation":"

The description of the flow.

" @@ -6103,6 +6141,36 @@ "min":1, "pattern":".*\\S.*" }, + "ContactFlowModuleSearchConditionList":{ + "type":"list", + "member":{"shape":"ContactFlowModuleSearchCriteria"} + }, + "ContactFlowModuleSearchCriteria":{ + "type":"structure", + "members":{ + "OrConditions":{ + "shape":"ContactFlowModuleSearchConditionList", + "documentation":"

A list of conditions which would be applied together with an OR condition.

" + }, + "AndConditions":{ + "shape":"ContactFlowModuleSearchConditionList", + "documentation":"

A list of conditions which would be applied together with an AND condition.

" + }, + "StringCondition":{"shape":"StringCondition"} + }, + "documentation":"

The search criteria to be used to return flow modules.

" + }, + "ContactFlowModuleSearchFilter":{ + "type":"structure", + "members":{ + "TagFilter":{"shape":"ControlPlaneTagFilter"} + }, + "documentation":"

The search criteria to be used to return flow modules.

" + }, + "ContactFlowModuleSearchSummaryList":{ + "type":"list", + "member":{"shape":"ContactFlowModule"} + }, "ContactFlowModuleState":{ "type":"string", "enum":[ @@ -6156,6 +6224,48 @@ "error":{"httpStatusCode":404}, "exception":true }, + "ContactFlowSearchConditionList":{ + "type":"list", + "member":{"shape":"ContactFlowSearchCriteria"} + }, + "ContactFlowSearchCriteria":{ + "type":"structure", + "members":{ + "OrConditions":{ + "shape":"ContactFlowSearchConditionList", + "documentation":"

A list of conditions which would be applied together with an OR condition.

" + }, + "AndConditions":{ + "shape":"ContactFlowSearchConditionList", + "documentation":"

A list of conditions which would be applied together with an AND condition.

" + }, + "StringCondition":{"shape":"StringCondition"}, + "TypeCondition":{ + "shape":"ContactFlowType", + "documentation":"

The type of flow.

" + }, + "StateCondition":{ + "shape":"ContactFlowState", + "documentation":"

The state of the flow.

" + }, + "StatusCondition":{ + "shape":"ContactFlowStatus", + "documentation":"

The status of the flow.

" + } + }, + "documentation":"

The search criteria to be used to return contact flows.

" + }, + "ContactFlowSearchFilter":{ + "type":"structure", + "members":{ + "TagFilter":{"shape":"ControlPlaneTagFilter"} + }, + "documentation":"

Filters to be applied to search results.

" + }, + "ContactFlowSearchSummaryList":{ + "type":"list", + "member":{"shape":"ContactFlow"} + }, "ContactFlowState":{ "type":"string", "enum":[ @@ -6163,6 +6273,13 @@ "ARCHIVED" ] }, + "ContactFlowStatus":{ + "type":"string", + "enum":[ + "PUBLISHED", + "SAVED" + ] + }, "ContactFlowSummary":{ "type":"structure", "members":{ @@ -6185,6 +6302,10 @@ "ContactFlowState":{ "shape":"ContactFlowState", "documentation":"

The type of flow.

" + }, + "ContactFlowStatus":{ + "shape":"ContactFlowStatus", + "documentation":"

The status of the contact flow.

" } }, "documentation":"

Contains summary information about a flow.

You can also create and update flows using the Amazon Connect Flow language.

" @@ -6565,6 +6686,10 @@ "shape":"ContactFlowContent", "documentation":"

The JSON string that represents the content of the flow. For an example, see Example flow in Amazon Connect Flow language.

Length Constraints: Minimum length of 1. Maximum length of 256000.

" }, + "Status":{ + "shape":"ContactFlowStatus", + "documentation":"

Indicates the flow status as either SAVED or PUBLISHED. The PUBLISHED status will initiate validation on the content. the SAVED status does not initiate validation of the content. SAVED | PUBLISHED.

" + }, "Tags":{ "shape":"TagMap", "documentation":"

The tags used to organize, track, or control access for this resource. For example, { \"Tags\": {\"key1\":\"value1\", \"key2\":\"value2\"} }.

" @@ -10861,7 +10986,7 @@ }, "UrlExpiryInSeconds":{ "shape":"URLExpiryInSeconds", - "documentation":"

Optional override for the expiry of the pre-signed S3 URL in seconds.

", + "documentation":"

Optional override for the expiry of the pre-signed S3 URL in seconds. The default value is 300.

", "location":"querystring", "locationName":"urlExpiryInSeconds" }, @@ -10905,7 +11030,7 @@ }, "AssociatedResourceArn":{ "shape":"ARN", - "documentation":"

The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.

This value must be a valid ARN.

" + "documentation":"

The resource to which the attached file is (being) uploaded to. Cases are the only current supported resource.

" }, "FileUseCaseType":{ "shape":"FileUseCaseType", @@ -11229,15 +11354,15 @@ }, "Filters":{ "shape":"FiltersV2List", - "documentation":"

The filters to apply to returned metrics. You can filter on the following resources:

At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.

To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.

Note the following limits:

" + "documentation":"

The filters to apply to returned metrics. You can filter on the following resources:

At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.

To filter by phone number, see Create a historical metrics report in the Amazon Connect Administrator's Guide.

Note the following limits:

" }, "Groupings":{ "shape":"GroupingsV2", - "documentation":"

The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.

If no grouping is specified, a summary of all metrics is returned.

Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION

" + "documentation":"

The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.

If no grouping is specified, a summary of all metrics is returned.

Valid grouping keys: QUEUE | ROUTING_PROFILE | AGENT | CHANNEL | AGENT_HIERARCHY_LEVEL_ONE | AGENT_HIERARCHY_LEVEL_TWO | AGENT_HIERARCHY_LEVEL_THREE | AGENT_HIERARCHY_LEVEL_FOUR | AGENT_HIERARCHY_LEVEL_FIVE | CASE_TEMPLATE_ARN | CASE_STATUS | contact/segmentAttributes/connect:Subtype | ROUTING_STEP_EXPRESSION | Q_CONNECT_ENABLED

" }, "Metrics":{ "shape":"MetricsV2", - "documentation":"

The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

ABANDONMENT_RATE

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Abandonment rate

AGENT_ADHERENT_TIME

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Adherent time

AGENT_ANSWER_RATE

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent answer rate

AGENT_NON_ADHERENT_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Non-adherent time

AGENT_NON_RESPONSE

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent non-response

AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

Data for this metric is available starting from October 1, 2023 0:00:00 GMT.

UI name: Agent non-response without customer abandons

AGENT_OCCUPANCY

Unit: Percentage

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Occupancy

AGENT_SCHEDULE_ADHERENCE

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Adherence

AGENT_SCHEDULED_TIME

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Scheduled time

AVG_ABANDON_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average queue abandon time

AVG_ACTIVE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Average active time

AVG_AFTER_CONTACT_WORK_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average after contact work time

Feature is a valid filter but not a valid grouping.
AVG_AGENT_CONNECTING_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Average agent API connecting time

The Negate key in Metric Level Filters is not applicable for this metric.
AVG_AGENT_PAUSE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Average agent pause time

AVG_CASE_RELATED_CONTACTS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Average contacts per case

AVG_CASE_RESOLUTION_TIME

Unit: Seconds

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Average case resolution time

AVG_CONTACT_DURATION

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average contact duration

Feature is a valid filter but not a valid grouping.
AVG_CONVERSATION_DURATION

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average conversation duration

AVG_GREETING_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average agent greeting time

AVG_HANDLE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression

UI name: Average handle time

Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average customer hold time

Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME_ALL_CONTACTS

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average customer hold time all contacts

AVG_HOLDS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average holds

Feature is a valid filter but not a valid grouping.
AVG_INTERACTION_AND_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average agent interaction and customer hold time

AVG_INTERACTION_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average agent interaction time

Feature is a valid filter but not a valid grouping.
AVG_INTERRUPTIONS_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average agent interruptions

AVG_INTERRUPTION_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average agent interruption time

AVG_NON_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average non-talk time

AVG_QUEUE_ANSWER_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype

UI name: Average queue answer time

Feature is a valid filter but not a valid grouping.
AVG_RESOLUTION_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype

UI name: Average resolution time

AVG_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average talk time

AVG_TALK_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average agent talk time

AVG_TALK_TIME_CUSTOMER

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Average customer talk time

CASES_CREATED

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases created

CONTACTS_ABANDONED

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression

UI name: Contact abandoned

CONTACTS_CREATED

Unit: Count

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype

UI name: Contacts created

Feature is a valid filter but not a valid grouping.
CONTACTS_HANDLED

Unit: Count

Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression

UI name: API contacts handled

Feature is a valid filter but not a valid grouping.
CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT

Unit: Count

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts handled (connected to agent timestamp)

CONTACTS_HOLD_ABANDONS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts hold disconnect

CONTACTS_ON_HOLD_AGENT_DISCONNECT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contacts hold agent disconnect

CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contacts hold customer disconnect

CONTACTS_PUT_ON_HOLD

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contacts put on hold

CONTACTS_TRANSFERRED_OUT_EXTERNAL

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contacts transferred out external

CONTACTS_TRANSFERRED_OUT_INTERNAL

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contacts transferred out internal

CONTACTS_QUEUED

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts queued

CONTACTS_QUEUED_BY_ENQUEUE

Unit: Count

Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts queued (enqueue timestamp)

CONTACTS_RESOLVED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype

Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts resolved in X

CONTACTS_TRANSFERRED_OUT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype

UI name: Contacts transferred out

Feature is a valid filter but not a valid grouping.
CONTACTS_TRANSFERRED_OUT_BY_AGENT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts transferred out by agent

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts transferred out queue

CURRENT_CASES

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Current cases

MAX_QUEUED_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Maximum queued time

PERCENT_CASES_FIRST_CONTACT_RESOLVED

Unit: Percent

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases resolved on first contact

PERCENT_CONTACTS_STEP_EXPIRED

Unit: Percent

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

PERCENT_CONTACTS_STEP_JOINED

Unit: Percent

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

PERCENT_NON_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Non-talk time percent

PERCENT_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Talk time percent

PERCENT_TALK_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Agent talk time percent

PERCENT_TALK_TIME_CUSTOMER

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Customer talk time percent

REOPENED_CASE_ACTIONS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases reopened

RESOLVED_CASE_ACTIONS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases resolved

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Service level X

STEP_CONTACTS_QUEUED

Unit: Count

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

SUM_AFTER_CONTACT_WORK_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: After contact work time

SUM_CONNECTING_TIME_AGENT

Unit: Seconds

Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent API connecting time

The Negate key in Metric Level Filters is not applicable for this metric.
SUM_CONTACT_FLOW_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contact flow time

SUM_CONTACT_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent on contact time

SUM_CONTACTS_ANSWERED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts answered in X seconds

SUM_CONTACTS_ABANDONED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts abandoned in X seconds

SUM_CONTACTS_DISCONNECTED

Valid metric filter key: DISCONNECT_REASON

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contact disconnected

SUM_ERROR_STATUS_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Error status time

SUM_HANDLE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Contact handle time

SUM_HOLD_TIME

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Customer hold time

SUM_IDLE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Agent idle time

SUM_INTERACTION_AND_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent interaction and hold time

SUM_INTERACTION_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent interaction time

SUM_NON_PRODUCTIVE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Non-Productive Time

SUM_ONLINE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Online time

SUM_RETRY_CALLBACK_ATTEMPTS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype

UI name: Callback attempts

" + "documentation":"

The metrics to retrieve. Specify the name, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see Historical metrics definitions in the Amazon Connect Administrator's Guide.

ABANDONMENT_RATE

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Abandonment rate

AGENT_ADHERENT_TIME

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Adherent time

AGENT_ANSWER_RATE

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent answer rate

AGENT_NON_ADHERENT_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Non-adherent time

AGENT_NON_RESPONSE

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent non-response

AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

Data for this metric is available starting from October 1, 2023 0:00:00 GMT.

UI name: Agent non-response without customer abandons

AGENT_OCCUPANCY

Unit: Percentage

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Occupancy

AGENT_SCHEDULE_ADHERENCE

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Adherence

AGENT_SCHEDULED_TIME

This metric is available only in Amazon Web Services Regions where Forecasting, capacity planning, and scheduling is available.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Scheduled time

AVG_ABANDON_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average queue abandon time

AVG_ACTIVE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Average active time

AVG_AFTER_CONTACT_WORK_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average after contact work time

Feature is a valid filter but not a valid grouping.
AVG_AGENT_CONNECTING_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD. For now, this metric only supports the following as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Average agent API connecting time

The Negate key in Metric Level Filters is not applicable for this metric.
AVG_AGENT_PAUSE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Average agent pause time

AVG_CASE_RELATED_CONTACTS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Average contacts per case

AVG_CASE_RESOLUTION_TIME

Unit: Seconds

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Average case resolution time

AVG_CONTACT_DURATION

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average contact duration

Feature is a valid filter but not a valid grouping.
AVG_CONVERSATION_DURATION

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average conversation duration

AVG_GREETING_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent greeting time

AVG_HANDLE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression

UI name: Average handle time

Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average customer hold time

Feature is a valid filter but not a valid grouping.
AVG_HOLD_TIME_ALL_CONTACTS

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average customer hold time all contacts

AVG_HOLDS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average holds

Feature is a valid filter but not a valid grouping.
AVG_INTERACTION_AND_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent interaction and customer hold time

AVG_INTERACTION_TIME

Unit: Seconds

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent interaction time

Feature is a valid filter but not a valid grouping.
AVG_INTERRUPTIONS_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent interruptions

AVG_INTERRUPTION_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent interruption time

AVG_NON_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average non-talk time

AVG_QUEUE_ANSWER_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average queue answer time

Feature is a valid filter but not a valid grouping.
AVG_RESOLUTION_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average resolution time

AVG_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average talk time

AVG_TALK_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average agent talk time

AVG_TALK_TIME_CUSTOMER

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Average customer talk time

CASES_CREATED

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases created

CONTACTS_ABANDONED

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect

UI name: Contact abandoned

CONTACTS_CREATED

Unit: Count

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts created

Feature is a valid filter but not a valid grouping.
CONTACTS_HANDLED

Unit: Count

Valid metric filter key: INITIATION_METHOD, DISCONNECT_REASON

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect

UI name: API contacts handled

Feature is a valid filter but not a valid grouping.
CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT

Unit: Count

Valid metric filter key: INITIATION_METHOD

Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts handled (connected to agent timestamp)

CONTACTS_HOLD_ABANDONS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts hold disconnect

CONTACTS_ON_HOLD_AGENT_DISCONNECT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contacts hold agent disconnect

CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contacts hold customer disconnect

CONTACTS_PUT_ON_HOLD

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contacts put on hold

CONTACTS_TRANSFERRED_OUT_EXTERNAL

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contacts transferred out external

CONTACTS_TRANSFERRED_OUT_INTERNAL

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contacts transferred out internal

CONTACTS_QUEUED

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts queued

CONTACTS_QUEUED_BY_ENQUEUE

Unit: Count

Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype

UI name: Contacts queued (enqueue timestamp)

CONTACTS_RESOLVED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect

Threshold: For ThresholdValue enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts resolved in X

CONTACTS_TRANSFERRED_OUT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts transferred out

Feature is a valid filter but not a valid grouping.
CONTACTS_TRANSFERRED_OUT_BY_AGENT

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts transferred out by agent

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contacts transferred out queue

CURRENT_CASES

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Current cases

MAX_QUEUED_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Maximum queued time

PERCENT_CASES_FIRST_CONTACT_RESOLVED

Unit: Percent

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases resolved on first contact

PERCENT_CONTACTS_STEP_EXPIRED

Unit: Percent

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

PERCENT_CONTACTS_STEP_JOINED

Unit: Percent

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

PERCENT_NON_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Non-talk time percent

PERCENT_TALK_TIME

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Talk time percent

PERCENT_TALK_TIME_AGENT

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Agent talk time percent

PERCENT_TALK_TIME_CUSTOMER

This metric is available only for contacts analyzed by Contact Lens conversational analytics.

Unit: Percentage

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Customer talk time percent

REOPENED_CASE_ACTIONS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases reopened

RESOLVED_CASE_ACTIONS

Unit: Count

Required filter key: CASE_TEMPLATE_ARN

Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS

UI name: Cases resolved

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: Percent

Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Service level X

STEP_CONTACTS_QUEUED

Unit: Count

Valid groupings and filters: Queue, RoutingStepExpression

UI name: Not available

SUM_AFTER_CONTACT_WORK_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: After contact work time

SUM_CONNECTING_TIME_AGENT

Unit: Seconds

Valid metric filter key: INITIATION_METHOD. This metric only supports the following filter keys as INITIATION_METHOD: INBOUND | OUTBOUND | CALLBACK | API

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent API connecting time

The Negate key in Metric Level Filters is not applicable for this metric.
SUM_CONTACT_FLOW_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contact flow time

SUM_CONTACT_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent on contact time

SUM_CONTACTS_ANSWERED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts answered in X seconds

SUM_CONTACTS_ABANDONED_IN_X

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for \"Less than\").

UI name: Contacts abandoned in X seconds

SUM_CONTACTS_DISCONNECTED

Valid metric filter key: DISCONNECT_REASON

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Contact disconnected

SUM_ERROR_STATUS_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Error status time

SUM_HANDLE_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Contact handle time

SUM_HOLD_TIME

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Customer hold time

SUM_IDLE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Agent idle time

SUM_INTERACTION_AND_HOLD_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect

UI name: Agent interaction and hold time

SUM_INTERACTION_TIME

Unit: Seconds

Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy

UI name: Agent interaction time

SUM_NON_PRODUCTIVE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Non-Productive Time

SUM_ONLINE_TIME_AGENT

Unit: Seconds

Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy

UI name: Online time

SUM_RETRY_CALLBACK_ATTEMPTS

Unit: Count

Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect

UI name: Callback attempts

" }, "NextToken":{ "shape":"NextToken2500", @@ -17528,6 +17653,94 @@ } } }, + "SearchContactFlowModulesRequest":{ + "type":"structure", + "required":["InstanceId"], + "members":{ + "InstanceId":{ + "shape":"InstanceId", + "documentation":"

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

" + }, + "NextToken":{ + "shape":"NextToken2500", + "documentation":"

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

" + }, + "MaxResults":{ + "shape":"MaxResult100", + "documentation":"

The maximum number of results to return per page.

", + "box":true + }, + "SearchFilter":{ + "shape":"ContactFlowModuleSearchFilter", + "documentation":"

Filters to be applied to search results.

" + }, + "SearchCriteria":{ + "shape":"ContactFlowModuleSearchCriteria", + "documentation":"

The search criteria to be used to return contact flow modules.

The name and description fields support \"contains\" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will result in invalid results.

" + } + } + }, + "SearchContactFlowModulesResponse":{ + "type":"structure", + "members":{ + "ContactFlowModules":{ + "shape":"ContactFlowModuleSearchSummaryList", + "documentation":"

The search criteria to be used to return contact flow modules.

" + }, + "NextToken":{ + "shape":"NextToken2500", + "documentation":"

If there are additional results, this is the token for the next set of results.

" + }, + "ApproximateTotalCount":{ + "shape":"ApproximateTotalCount", + "documentation":"

The total number of contact flows which matched your search query.

" + } + } + }, + "SearchContactFlowsRequest":{ + "type":"structure", + "required":["InstanceId"], + "members":{ + "InstanceId":{ + "shape":"InstanceId", + "documentation":"

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

" + }, + "NextToken":{ + "shape":"NextToken2500", + "documentation":"

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

" + }, + "MaxResults":{ + "shape":"MaxResult100", + "documentation":"

The maximum number of results to return per page.

", + "box":true + }, + "SearchFilter":{ + "shape":"ContactFlowSearchFilter", + "documentation":"

Filters to be applied to search results.

" + }, + "SearchCriteria":{ + "shape":"ContactFlowSearchCriteria", + "documentation":"

The search criteria to be used to return flows.

The name and description fields support \"contains\" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will result in invalid results.

" + } + } + }, + "SearchContactFlowsResponse":{ + "type":"structure", + "members":{ + "ContactFlows":{ + "shape":"ContactFlowSearchSummaryList", + "documentation":"

Information about the contact flows.

" + }, + "NextToken":{ + "shape":"NextToken2500", + "documentation":"

If there are additional results, this is the token for the next set of results.

" + }, + "ApproximateTotalCount":{ + "shape":"ApproximateTotalCount", + "documentation":"

The total number of contact flows which matched your search query.

" + } + } + }, "SearchContactsMatchType":{ "type":"string", "enum":[ @@ -18620,7 +18833,7 @@ }, "UrlExpiryInSeconds":{ "shape":"URLExpiryInSeconds", - "documentation":"

Optional override for the expiry of the pre-signed S3 URL in seconds.

" + "documentation":"

Optional override for the expiry of the pre-signed S3 URL in seconds. The default value is 300.

" }, "FileUseCaseType":{ "shape":"FileUseCaseType", diff --git a/botocore/data/s3/2006-03-01/service-2.json b/botocore/data/s3/2006-03-01/service-2.json index 38ac55cc46..01c7cb9632 100644 --- a/botocore/data/s3/2006-03-01/service-2.json +++ b/botocore/data/s3/2006-03-01/service-2.json @@ -6,6 +6,7 @@ "endpointPrefix":"s3", "globalEndpoint":"s3.amazonaws.com", "protocol":"rest-xml", + "protocols":["rest-xml"], "serviceAbbreviation":"Amazon S3", "serviceFullName":"Amazon Simple Storage Service", "serviceId":"S3",