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23 | 23 | "CreateIntegrationAssociation": "<p>Creates an Amazon Web Services resource association with an Amazon Connect instance.</p>",
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24 | 24 | "CreateParticipant": "<p>Adds a new participant into an on-going chat contact. For more information, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat-customize-flow.html\">Customize chat flow experiences by integrating custom participants</a>.</p>",
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25 | 25 | "CreatePrompt": "<p>Creates a prompt. For more information about prompts, such as supported file types and maximum length, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/prompts.html\">Create prompts</a> in the <i>Amazon Connect Administrator's Guide</i>.</p>",
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26 |
| - "CreateQueue": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Creates a new queue for the specified Amazon Connect instance.</p> <important> <p>If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the <code>OutboundCallerIdNumberId</code> value of the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_OutboundCallerConfig\">OutboundCallerConfig</a> request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a <code>ResourceNotFoundException</code>.</p> </important>", |
| 26 | + "CreateQueue": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Creates a new queue for the specified Amazon Connect instance.</p> <important> <p>If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the <code>OutboundCallerIdNumberId</code> value of the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_OutboundCallerConfig\">OutboundCallerConfig</a> request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a <code>ResourceNotFoundException</code>.</p> <p>Only use the phone number ARN format that doesn't contain <code>instance</code> in the path, for example, <code>arn:aws:connect:us-east-1:1234567890:phone-number/uuid</code>. This is the same ARN format that is returned when you call the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_ListPhoneNumbersV2.html\">ListPhoneNumbersV2</a> API.</p> </important>", |
27 | 27 | "CreateQuickConnect": "<p>Creates a quick connect for the specified Amazon Connect instance.</p>",
|
28 | 28 | "CreateRoutingProfile": "<p>Creates a new routing profile.</p>",
|
29 | 29 | "CreateRule": "<p>Creates a rule for the specified Amazon Connect instance.</p> <p>Use the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/connect-rules-language.html\">Rules Function language</a> to code conditions for the rule. </p>",
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136 | 136 | "SearchAvailablePhoneNumbers": "<p>Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided <code>TargetArn</code> is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.</p>",
|
137 | 137 | "SearchHoursOfOperations": "<p>Searches the hours of operation in an Amazon Connect instance, with optional filtering.</p>",
|
138 | 138 | "SearchPrompts": "<p>Searches prompts in an Amazon Connect instance, with optional filtering.</p>",
|
139 |
| - "SearchQueues": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Searches queues in an Amazon Connect instance, with optional filtering.</p>", |
| 139 | + "SearchQueues": "<p>Searches queues in an Amazon Connect instance, with optional filtering.</p>", |
140 | 140 | "SearchQuickConnects": "<p>Searches quick connects in an Amazon Connect instance, with optional filtering.</p>",
|
141 | 141 | "SearchResourceTags": "<p>Searches tags used in an Amazon Connect instance using optional search criteria.</p>",
|
142 |
| - "SearchRoutingProfiles": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Searches routing profiles in an Amazon Connect instance, with optional filtering.</p>", |
143 |
| - "SearchSecurityProfiles": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Searches security profiles in an Amazon Connect instance, with optional filtering.</p>", |
| 142 | + "SearchRoutingProfiles": "<p>Searches routing profiles in an Amazon Connect instance, with optional filtering.</p>", |
| 143 | + "SearchSecurityProfiles": "<p>Searches security profiles in an Amazon Connect instance, with optional filtering.</p>", |
144 | 144 | "SearchUsers": "<p>Searches users in an Amazon Connect instance, with optional filtering.</p> <note> <p> <code>AfterContactWorkTimeLimit</code> is returned in milliseconds. </p> </note>",
|
145 | 145 | "SearchVocabularies": "<p>Searches for vocabularies within a specific Amazon Connect instance using <code>State</code>, <code>NameStartsWith</code>, and <code>LanguageCode</code>.</p>",
|
146 | 146 | "StartChatContact": "<p>Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> API in the Amazon Connect Participant Service.</p> <p>When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> with WEBSOCKET and CONNECTION_CREDENTIALS. </p> <p>A 429 error occurs in the following situations:</p> <ul> <li> <p>API rate limit is exceeded. API TPS throttling returns a <code>TooManyRequests</code> exception.</p> </li> <li> <p>The <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">quota for concurrent active chats</a> is exceeded. Active chat throttling returns a <code>LimitExceededException</code>.</p> </li> </ul> <p>If you use the <code>ChatDurationInMinutes</code> parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. </p> <p>For more information about chat, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat.html\">Chat</a> in the <i>Amazon Connect Administrator Guide</i>.</p>",
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|
177 | 177 | "UpdateQueueHoursOfOperation": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the hours of operation for the specified queue.</p>",
|
178 | 178 | "UpdateQueueMaxContacts": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the maximum number of contacts allowed in a queue before it is considered full.</p>",
|
179 | 179 | "UpdateQueueName": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the name and description of a queue. At least <code>Name</code> or <code>Description</code> must be provided.</p>",
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180 |
| - "UpdateQueueOutboundCallerConfig": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.</p> <important> <p>If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the <code>OutboundCallerIdNumberId</code> value of the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_OutboundCallerConfig\">OutboundCallerConfig</a> request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a <code>ResourceNotFoundException</code>.</p> </important>", |
| 180 | + "UpdateQueueOutboundCallerConfig": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.</p> <important> <p>If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the <code>OutboundCallerIdNumberId</code> value of the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_OutboundCallerConfig\">OutboundCallerConfig</a> request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a <code>ResourceNotFoundException</code>.</p> <p>Only use the phone number ARN format that doesn't contain <code>instance</code> in the path, for example, <code>arn:aws:connect:us-east-1:1234567890:phone-number/uuid</code>. This is the same ARN format that is returned when you call the <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_ListPhoneNumbersV2.html\">ListPhoneNumbersV2</a> API.</p> </important>", |
181 | 181 | "UpdateQueueStatus": "<p>This API is in preview release for Amazon Connect and is subject to change.</p> <p>Updates the status of the queue.</p>",
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182 | 182 | "UpdateQuickConnectConfig": "<p>Updates the configuration settings for the specified quick connect.</p>",
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183 | 183 | "UpdateQuickConnectName": "<p>Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least <code>Name</code> or <code>Description</code> must be provided.</p>",
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2352 | 2352 | "FiltersV2List": {
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2353 | 2353 | "base": null,
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2354 | 2354 | "refs": {
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2355 |
| - "GetMetricDataV2Request$Filters": "<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>User hierarchy groups</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. For example, a <code>GetMetricDataV2</code> request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values. <code>VOICE</code>, <code>CHAT</code>, and <code>TASK</code> are valid <code>filterValue</code> for the <code>CHANNEL</code> filter key.</p> </li> </ul>" |
| 2355 | + "GetMetricDataV2Request$Filters": "<p>The filters to apply to returned metrics. You can filter on the following resources:</p> <ul> <li> <p>Queues</p> </li> <li> <p>Routing profiles</p> </li> <li> <p>Agents</p> </li> <li> <p>Channels</p> </li> <li> <p>User hierarchy groups</p> </li> </ul> <p>At least one filter must be passed from queues, routing profiles, agents, or user hierarchy groups.</p> <p>To filter by phone number, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html\">Create a historical metrics report</a> in the <i>Amazon Connect Administrator's Guide</i>.</p> <p>Note the following limits:</p> <ul> <li> <p> <b>Filter keys</b>: A maximum of 5 filter keys are supported in a single request. Valid filter keys: <code>QUEUE</code> | <code>ROUTING_PROFILE</code> | <code>AGENT</code> | <code>CHANNEL</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> </p> </li> <li> <p> <b>Filter values</b>: A maximum of 100 filter values are supported in a single request. VOICE, CHAT, and TASK are valid <code>filterValue</code> for the CHANNEL filter key. They do not count towards limitation of 100 filter values. For example, a GetMetricDataV2 request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 3 channel filters.</p> </li> </ul>" |
2356 | 2356 | }
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2357 | 2357 | },
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2358 | 2358 | "FunctionArn": {
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