Merge pull request RocketChat#584 from WideChat/kill_bot_switch

[NEW] Livechat agent communication disable switch

Author: chadgoss

app/livechat/server/api/lib/livechat.js

@@ -145,6 +145,8 @@ export function settings(url) {
 	return {
 		enabled: initSettings.Livechat_enabled,
 		settings: {
+			emergencyLivechatDisable: initSettings.Livechat_kill_switch,
+			emergencyLivechatDisableMessage: initSettings.Livechat_kill_switch_message,
 			registrationForm: shouldShowRegistrationForm(),
 			startSessionOnNewChat: initSettings.Livechat_start_session_on_new_chat,
 			allowSwitchingDepartments: initSettings.Livechat_allow_switching_departments,

app/livechat/server/config.js

@@ -19,6 +19,21 @@ Meteor.startup(function() {
 		public: true,
 	});
 
+	settings.add('Livechat_kill_switch', false, {
+		type: 'boolean',
+		group: 'Omnichannel',
+		section: 'Livechat',
+		public: true,
+		i18nDescription: 'Temporary_livechat_shutdown',
+	});
+
+	settings.add('Livechat_kill_switch_message', 'Livechat is currently offline', {
+		type: 'string',
+		group: 'Omnichannel',
+		section: 'Livechat',
+		public: true,
+	});
+
 	settings.add('Livechat_title_color', '#C1272D', {
 		type: 'color',
 		editor: 'color',

app/livechat/server/hooks/beforeDelegateAgent.js

@@ -5,7 +5,9 @@ import { Users, LivechatDepartmentAgents } from '../../../models';
 
 callbacks.add('livechat.beforeDelegateAgent', (options = {}) => {
 	const { department, agent } = options;
-
+	if (!settings.get('Livechat_kill_switch')) {
+		return null;
+	}
 	if (agent) {
 		return agent;
 	}

app/livechat/server/hooks/leadCapture.js

@@ -1,7 +1,10 @@
+import { Meteor } from 'meteor/meteor';
+
 import { callbacks } from '../../../callbacks';
 import { settings } from '../../../settings';
 import { LivechatVisitors } from '../../../models';
 
+
 function validateMessage(message, room) {
 	// skips this callback if the message was edited
 	if (message.editedAt) {
@@ -45,3 +48,9 @@ callbacks.add('afterSaveMessage', function(message, room) {
 
 	return message;
 }, callbacks.priority.LOW, 'leadCapture');
+
+callbacks.add('beforeSaveMessage', () => {
+	if (settings.get('Livechat_kill_switch')) {
+		throw new Meteor.Error(settings.get('Livechat_kill_switch_message'));
+	}
+}, callbacks.priority.MEDIUM, 'leadCapture');

app/livechat/server/lib/Livechat.js

@@ -469,6 +469,8 @@ export const Livechat = {
 		const rcSettings = {};
 
 		Settings.findNotHiddenPublic([
+			'Livechat_kill_switch',
+			'Livechat_kill_switch_message',
 			'Livechat_title',
 			'Livechat_title_color',
 			'Livechat_enable_message_character_limit',

app/livechat/server/lib/routing/AutoSelection.js

@@ -1,5 +1,6 @@
 import { RoutingManager } from '../RoutingManager';
 import { LivechatDepartmentAgents, Users } from '../../../../models/server';
+import { settings } from '../../../../settings/server';
 
 /* Auto Selection Queuing method:
 	*
@@ -20,10 +21,12 @@ class AutoSelection {
 	}
 
 	getNextAgent(department, ignoreAgentId) {
+		if (!settings.get('Livechat_kill_switch')) {
+			return;
+		}
 		if (department) {
 			return LivechatDepartmentAgents.getNextAgentForDepartment(department, ignoreAgentId);
 		}
-
 		return Users.getNextAgent(ignoreAgentId);
 	}
 }

app/livechat/server/lib/routing/External.js

@@ -33,10 +33,8 @@ class ExternalQueue {
 						'X-RocketChat-Secret-Token': settings.get('Livechat_External_Queue_Token'),
 					},
 				});
-
 				if (result && result.data && result.data.username) {
 					const agent = Users.findOneOnlineAgentByUsername(result.data.username);
-
 					if (agent) {
 						return {
 							agentId: agent._id,

packages/rocketchat-i18n/i18n/en.i18n.json

@@ -2429,6 +2429,8 @@
   "Livechat_DepartmentOfflineMessageToChannel": "Send this department's Livechat offline messages to a channel",
   "Livechat_enable_message_character_limit": "Enable message character limit",
   "Livechat_enabled": "Omnichannel enabled",
+  "Livechat_kill_switch": "Disable Livechat",
+  "Livechat_kill_switch_message": "Disable Livechat Message",
   "Livechat_Facebook_API_Key": "OmniChannel API Key",
   "Livechat_Facebook_API_Secret": "OmniChannel API Secret",
   "Livechat_Facebook_Enabled": "Facebook integration enabled",
@@ -3742,6 +3744,7 @@
   "Technology_Provider": "Technology Provider",
   "Technology_Services": "Technology Services",
   "Telecom": "Telecom",
+  "Temporary_livechat_shutdown": "Temporarily disable livechat communication between users and agents",
   "Terms": "Terms",
   "Test_Connection": "Test Connection",
   "Test_Desktop_Notifications": "Test Desktop Notifications",