The LESSIG2016.US tech team provides a 24x7 helpdesk for technical and content requests from the strategic/business members of campaign.
We support four types of tickets:
- Minor copy changes to the web site (SLA = 2 hours)
- New press release (SLA = 3 hours)
- New blog post (SLA = 6 hours)
- New mass email blast (SLA = 6 hours)
SLA clock stops when helpdesk staff are waiting for answers on content details. We are hopeful to meet SLA on 90% of tasks.
Your email must first be set up on the helpdesk. If you are not sure if you've been set up, contact chris@lessigforpresident.com or just try to open a helpdesk request on the email below.
Email your request to x+45273984948124@mail.asana.com. Please indicate the type of request (see above) in the subject line and include as much detail as possible in the message body.
Keep an eye on your email inbox after submitting a ticket because you will likely get a response quickly, especially if more information is needed.
When you email in your request, all eligible members of the tech team will be notified. We are setting up a schedule to ensure 24x7 coverage. A team member will take ownership of the Asana task and follow up with you ASAP, working in tandem with you to fufill the request adhering to the aforementioned SLAs.
Important: All open tickets must be handed off at the change of shifts, as indicated by this calendar.
Email chris@lessigforpresident.com or ping @bucchere on Slack.