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[HOLD for payment 2023-10-02] [$500] Leaving threads lands you in concierge chat #26250

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MitchExpensify opened this issue Aug 29, 2023 · 31 comments
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Awaiting Payment Auto-added when associated PR is deployed to production Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 External Added to denote the issue can be worked on by a contributor

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@MitchExpensify
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MitchExpensify commented Aug 29, 2023

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!


Action Performed:

"leave" a thread via settings

Expected Result:

Get dropped in the parent thread. Link to the specific reportAction (even though for now that will just take you to the bottom of the report)

Actual Result:

You will be taken to your concierge chat.

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android / native
  • Android / Chrome
  • iOS / native
  • iOS / Safari
  • MacOS / Chrome / Safari
  • MacOS / Desktop

Version Number: v1.3.57-6
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers): monika.szczygiel@callstack.com
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos:
https://github.com/Expensify/App/assets/36425901/c3d741db-d2be-46f4-82f7-166cb7c308e5
Expensify/Expensify Issue URL:
Issue reported by: mitch@expensify.com
Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~01b9d7890bbfeaba17
  • Upwork Job ID: 1701115791590625280
  • Last Price Increase: 2023-09-11
  • Automatic offers:
    • Ollyws | Reviewer | 26604173
    • tienifr | Contributor | 26604176
@MitchExpensify MitchExpensify added Daily KSv2 Bug Something is broken. Auto assigns a BugZero manager. labels Aug 29, 2023
@melvin-bot
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melvin-bot bot commented Aug 29, 2023

Current assignee @MitchExpensify is eligible for the Bug assigner, not assigning anyone new.

@melvin-bot
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melvin-bot bot commented Aug 29, 2023

Bug0 Triage Checklist (Main S/O)

  • This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
  • This bug is not a duplicate report (check E/App issues and #expensify-bugs)
    • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
  • This bug is reproducible using the reproduction steps in the OP. S/O
    • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
    • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
  • This issue is filled out as thoroughly and clearly as possible
    • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
  • I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

@MonikaSzczygiel
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MonikaSzczygiel commented Aug 30, 2023

Hi folks! Additional notes:

  1. The issue occurs when you try to leave either thread or room - inability to leave - redirecting back to thread or room
  2. The thread/room doesn't disappear from the home page (main view)

Actions performed:

  1. "Leave" a room or thread via settings

A) Click "<" and wait for 1 sec. when you land in your Concierge DM - you'll be redirected back to settings tab
B) Quickly click "go back to the home page" when you land in your Concierge DM - you'll be redirected back to thread/room you tried to leave

@melvin-bot
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melvin-bot bot commented Aug 30, 2023

📣 @MonikaSzczygiel! 📣
Hey, it seems we don’t have your contributor details yet! You'll only have to do this once, and this is how we'll hire you on Upwork.
Please follow these steps:

  1. Get the email address used to login to your Expensify account. If you don't already have an Expensify account, create one here. If you have multiple accounts (e.g. one for testing), please use your main account email.
  2. Get the link to your Upwork profile. It's necessary because we only pay via Upwork. You can access it by logging in, and then clicking on your name. It'll look like this. If you don't already have an account, sign up for one here.
  3. Copy the format below and paste it in a comment on this issue. Replace the placeholder text with your actual details.
    Screen Shot 2022-11-16 at 4 42 54 PM
    Format:
Contributor details
Your Expensify account email: <REPLACE EMAIL HERE>
Upwork Profile Link: <REPLACE LINK HERE>

@MitchExpensify MitchExpensify changed the title "Hmm it's not here" screen when leaving threads and rooms "Hmm it's not here" screen when leaving threads and rooms and inability to leave Aug 30, 2023
@mountiny
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@roryabraham this is fixed in staging for a while but due to the apple review process there was no production release in a while
https://github.com/Expensify/App/assets/36083550/281fc1e1-de3c-42e5-b5d5-5c759c8f1347

I think the only pending question in this issue is: should we navigate to the parent chat when leaving a thread instead of the concierge chat?

@melvin-bot melvin-bot bot added the Overdue label Sep 1, 2023
@roryabraham
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roryabraham commented Sep 1, 2023

I did some testing in 1.3.61-2 and this seems to work correctly for me.

I think the only pending question in this issue is: should we navigate to the parent chat when leaving a thread instead of the concierge chat?

Yes, this sounds like a good improvement to me (we should also link to the root reportAction, which currently doesn't do anything but once comment linking is done will center the report on the thread you just left) 👍🏼

@melvin-bot melvin-bot bot removed the Overdue label Sep 1, 2023
@MitchExpensify
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should we navigate to the parent chat when leaving a thread instead of the concierge chat?

Agree this is desired.

@roryabraham
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I'm not sure if this can really be treated as a pre-conference priority at this point. Fortunately, landing on the concierge chat when you leave a thread is not really breaking the app, and it's not really a mainline case anyways. So I'd suggest that we create a separate follow-up to patch that and fix it after the merge freeze

@MitchExpensify
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Yes, lets add this as a follow up item

@MitchExpensify MitchExpensify added Weekly KSv2 Planning Changes still in the thought process labels Sep 7, 2023
@roryabraham roryabraham removed the Planning Changes still in the thought process label Sep 11, 2023
@melvin-bot melvin-bot bot added the Overdue label Sep 11, 2023
@roryabraham roryabraham added External Added to denote the issue can be worked on by a contributor and removed Overdue labels Sep 11, 2023
@melvin-bot melvin-bot bot added the Overdue label Sep 11, 2023
@melvin-bot melvin-bot bot changed the title "Hmm it's not here" screen when leaving threads and rooms and inability to leave [$500] "Hmm it's not here" screen when leaving threads and rooms and inability to leave Sep 11, 2023
@melvin-bot
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melvin-bot bot commented Sep 11, 2023

Job added to Upwork: https://www.upwork.com/jobs/~01b9d7890bbfeaba17

@melvin-bot melvin-bot bot added the Help Wanted Apply this label when an issue is open to proposals by contributors label Sep 11, 2023
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melvin-bot bot commented Sep 11, 2023

Triggered auto assignment to @sonialiap (External), see https://stackoverflow.com/c/expensify/questions/8582 for more details.

@melvin-bot melvin-bot bot removed the Weekly KSv2 label Sep 11, 2023
@melvin-bot melvin-bot bot removed the Help Wanted Apply this label when an issue is open to proposals by contributors label Sep 11, 2023
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melvin-bot bot commented Sep 11, 2023

📣 @Ollyws 🎉 An offer has been automatically sent to your Upwork account for the Reviewer role 🎉 Thanks for contributing to the Expensify app!

Offer link
Upwork job

@melvin-bot
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melvin-bot bot commented Sep 11, 2023

📣 @tienifr 🎉 An offer has been automatically sent to your Upwork account for the Contributor role 🎉 Thanks for contributing to the Expensify app!

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Please accept the offer and leave a comment on the Github issue letting us know when we can expect a PR to be ready for review 🧑‍💻
Keep in mind: Code of Conduct | Contributing 📖

@melvin-bot melvin-bot bot added Reviewing Has a PR in review Weekly KSv2 and removed Daily KSv2 labels Sep 11, 2023
@tienifr
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tienifr commented Sep 11, 2023

PR ready for review #27127

@MitchExpensify
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Some feedback in the PR for you here @tienifr 👀

@melvin-bot
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melvin-bot bot commented Sep 20, 2023

Based on my calculations, the pull request did not get merged within 3 working days of assignment. Please, check out my computations here:

  • when @tienifr got assigned: 2023-09-11 06:51:59 Z
  • when the PR got merged: 2023-09-20 13:08:33 UTC
  • days elapsed: 7

On to the next one 🚀

@roryabraham
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PR merged. @MitchExpensify we should pay the #urgency bonus for this PR. It was ready and approved within the limit, and just sat waiting for my review for 5 days before being final-approved and merged.

@MitchExpensify
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MitchExpensify commented Sep 21, 2023

Payment summary:

Reporter: NA
C: $750 @tienifr (Upwork)
C+: $750 @Ollyws (Upwork)

@MitchExpensify
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Offer still pending for you @Ollyws just a heads up https://www.upwork.com/nx/wm/offer/26604173

@melvin-bot melvin-bot bot added Weekly KSv2 Awaiting Payment Auto-added when associated PR is deployed to production and removed Weekly KSv2 labels Sep 25, 2023
@melvin-bot melvin-bot bot changed the title [$500] Leaving threads lands you in concierge chat [HOLD for payment 2023-10-02] [$500] Leaving threads lands you in concierge chat Sep 25, 2023
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melvin-bot bot commented Sep 25, 2023

Reviewing label has been removed, please complete the "BugZero Checklist".

@melvin-bot melvin-bot bot removed the Reviewing Has a PR in review label Sep 25, 2023
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melvin-bot bot commented Sep 25, 2023

The solution for this issue has been 🚀 deployed to production 🚀 in version 1.3.73-1 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

If no regressions arise, payment will be issued on 2023-10-02. 🎊

After the hold period is over and BZ checklist items are completed, please complete any of the applicable payments for this issue, and check them off once done.

  • External issue reporter
  • Contributor that fixed the issue
  • Contributor+ that helped on the issue and/or PR

For reference, here are some details about the assignees on this issue:

As a reminder, here are the bonuses/penalties that should be applied for any External issue:

  • Merged PR within 3 business days of assignment - 50% bonus
  • Merged PR more than 9 business days after assignment - 50% penalty

@melvin-bot
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melvin-bot bot commented Sep 25, 2023

BugZero Checklist: The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed:

  • [@Ollyws] The PR that introduced the bug has been identified. Link to the PR:
  • [@Ollyws] The offending PR has been commented on, pointing out the bug it caused and why, so the author and reviewers can learn from the mistake. Link to comment:
  • [@Ollyws] A discussion in #expensify-bugs has been started about whether any other steps should be taken (e.g. updating the PR review checklist) in order to catch this type of bug sooner. Link to discussion:
  • [@Ollyws] Determine if we should create a regression test for this bug.
  • [@Ollyws] If we decide to create a regression test for the bug, please propose the regression test steps to ensure the same bug will not reach production again.
  • [@MitchExpensify] Link the GH issue for creating/updating the regression test once above steps have been agreed upon:

@MitchExpensify
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Added a reminder to pay on October 2nd, please take a look at the BZ steps above when you get a chance @Ollyws

@melvin-bot melvin-bot bot added Daily KSv2 and removed Weekly KSv2 labels Oct 1, 2023
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melvin-bot bot commented Oct 1, 2023

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.

@Ollyws
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Ollyws commented Oct 2, 2023

There was no PR that introduced this as a bug as it was the previous, intentional behaviour.
I don't think a regression test is helpful here as it's not an impactful issue or related to an important user flow.
So I don't think the checklist is helpful here, let me know if you think otherwise.

@MitchExpensify
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Sounds good to me, @Ollyws !

Issuing payment now

@MitchExpensify
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Paid and contracts ended, thanks all!

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